Help Desk Support Specialist IV (Contract)

No C2C or 3rd Party Candidates

Straight contract; no predetermined length. Could go months and months

100% onsite in Poway; target pay is $36-$45 per hour W2

Help Desk Support Specialist IV

• Responds to end-user requests for technical assistance by phone, email, or ticketing system.
• Troubleshoots and resolves basic computer, application, system, device, access, or performance issues.
• Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards.
• Utilizes product information or solution database to research, troubleshoot, and deliver solutions.
• Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed.
• Escalates problems to appropriate levels or teams to achieve issue resolution.
• May support installs or upgrades of software or devices, set up user profiles, or re-set passwords.
• Fulfills all service level standards for response time and quality.
• A04-Specialist : Independently performs a wide range of complex duties under general guidance from supervisors.
• Has gained full proficiency in a broad range of activities related to the job.
• Typically requires 5-7 years of related experience.

Competencies/Skills

Computer Troubleshooting End-User Training Help Desk / Desktop Support Issue Resolution Password Resets Software Troubleshooting Solution Delivery Technical Support Technical Troubleshooting User Administration Ticketing/Tracking General Office Software IT Help Desk Software

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.