Help Desk Support Specialist

University Health
  • San Antonio, TX
    11 days ago

    Job Description

    POSITION SUMMARY/RESPONSIBILITIES Responds to all trouble calls concerning on-line service, network or end-user related problems. Provides an interface for end-users seeking assistance. Documents problem calls and either solves or ensures timely escalation to appropriate support level. Promotes the Health Systems Guest Relations Policy. EDUCATION/EXPERIENCE Associates degree or equivalent experience is preferred. Specialized courses in Information Services are preferred.

    Numbers & Facts

    LocationSan Antonio, TX

    Skills

    • Help Deskunmatched
    • Internet/Online Serviceunmatched
    • Online Networksunmatched
    • Telephone Skillsunmatched
    • Time Managementunmatched

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