Help Desk/Support -Systems Administrator

About Us:

WorldTech Management Solutions is a trusted Managed Services Provider (MSP) serving businesses in the Memphis area with reliable, forward-thinking IT support. For years, we've been the go-to partner for organizations looking to offload their technology management to experts who deliver consistent results and exceptional customer service.

We’re expanding our team and seeking a Help Desk Support -Systems Administrator who’s passionate about solving IT challenges and helping businesses thrive through smart technology use. If you're looking to grow your IT career in a supportive environment with exposure to the latest tools and technologies, we'd love to connect.

What You'll Do:

As a Systems Administrator, you’ll play a key role in supporting clients’ technology needs through a mix of remote and on-site support. Your day-to-day will include troubleshooting, system administration, and collaborating with a dynamic team to keep client systems secure, up-to-date access to proprietary software, and running smoothly.

Key Responsibilities:

• Provide technical support for hardware, software, and network-related issues
• Diagnose and resolve problems with PCs, printers, peripherals, and applications.
• Assist with deployments, updates, and configurations on Windows and MAC operating systems as well as Microsoft 365 environments.
• Manage help desk tickets using our ServiceDesk PSA system.
• Respond to IT issues promptly via phone, remote access, or on-site visits when needed.
• Configure and set up new user equipment and accounts.
• Manage Active Directory accounts, password resets, and access to proprietary software.
• Ensure the Network Operations Center (NOC) remains clean and organized.
• Pick up and deliver IT equipment as needed.
• Participate in on-call duties when required.
• Perform additional tasks as assigned by the IT Manager.

What You Bring:

• 2+ years of IT support or help desk experience.
• Strong troubleshooting skills for Windows 8/10/11 operating systems, O365, and other software and popular applications.
• Familiarity with Active Directory, DNS, DHCP, and user account management.
• Basic networking knowledge (IP configurations, VPN, Wi-Fi troubleshooting).
• Excellent communication and customer service skills.
• Ability to prioritize and manage multiple tasks effectively.
• A valid driver’s license.

Why Join Us?

• Paid vacation and sick time
• Seven paid holidays
• Employer-sponsored health, dental, and vision plans
• Training and certification opportunities
• Business casual work environment with a tight-knit, supportive team

About WorldTech Management Solutions

At WorldTech, we believe great technology should empower businesses—not complicate them. Our team of seasoned IT professionals is dedicated to designing and delivering customized technology solutions that enhance performance, strengthen security, and scale with your organization’s needs.

We begin every engagement with a thorough vulnerability assessment, allowing us to craft a strategic plan tailored specifically to your environment. From proactive system monitoring and patch management to comprehensive infrastructure design, we help eliminate downtime and protect your assets—without breaking the budget.

Whether you're located down the street or across the globe, our 24/7 support ensures that expert help is always just a call or click away. Our focus on long-term relationships and client peace of mind has made us a trusted partner in managed IT services.

As a value-added reseller (VAR) and professional services provider, we specialize in:

Communications consulting

Technical architecture and design

Project management

System configuration and implementation

Ongoing monitoring and support

We’ve carefully aligned ourselves with industry-leading technology manufacturers to deliver top-tier solutions for both commercial and public sector clients.

At WorldTech, our growth has been driven by word-of-mouth and customer satisfaction—a reflection of the exceptional service and personalized care we provide. When you partner with us, you're not just getting an IT vendor—you’re gaining a team committed to your success.