SummaryA growing Managed IT Services provider in Dallas, TX is seeking a skilled Help Desk Support Technician (Level II) to join their team. This role is ideal for an IT professional with hands‑on experience supporting business environments, including Windows-based workstations and servers, networking infrastructure, and various hardware/software platforms. The right candidate will be comfortable handling escalations, troubleshooting complex issues, and delivering high‑quality technical support in a fast‑paced MSP setting.Duties & ResponsibilitiesTechnical Support & TroubleshootingProvide advanced support for Windows 10/11 desktop environmentsTroubleshoot and maintain Windows Server 2016 and 2019 systemsDiagnose and resolve networking and connectivity issuesInterpret system and event logs to identify root causes and implement solutionsRespond to and resolve escalated support tickets requiring deeper technical expertiseSystems Monitoring & Incident ResponseMonitor RMM and alerting systems to proactively address performance or security concernsFollow documented procedures to remediate alerts and system issuesUser & Infrastructure SupportManage new user setup, onboarding, and account provisioningInstall and configure network equipment and related infrastructureSupport LAN/WAN environments, including maintenance and troubleshootingDeploy and support network hardwareFacility & Peripheral Systems SupportProvide support for integrated systems such as access control, security devices, lighting, and HVAC connectivityQualifications & RequirementsMinimum of three (3) years of experience in roles such as IT Help Desk, Desktop Support Technician, IT Support Analyst, or Service Desk TechnicianExperience with firewall and network administration, specifically SonicWall and/or MerakiWorking knowledge of troubleshooting desktops, servers, and network infrastructureStrong customer service orientation with a professional and approachable demeanorExcellent written and verbal communication skills, including the ability to explain technical concepts clearlyDependable and self‑motivated with a strong sense of accountabilityEagerness to continue learning and expanding technical expertiseEmployment Type: Full timeLocation: Dallas, TX#J-18808-Ljbffr