Job Description
Endurance IT Services is seeking a T2 Help Desk professional to provide technology support for a non-profit organization and their affiliated entities. This role serves as the primary point of contact for IT support, helping staff resolve technical issues and maintain productivity across hardware, software, and network systems.
Location: Norfolk, VA
Work Arrangement: HYBRID
Key Responsibilities
- Provide first-level technical support for hardware, software, and application issues.
- Fulfill IT requests, including system access, equipment provisioning, and hardware purchases.
- Troubleshoot and resolve technical issues following established support procedures.
- Document support requests, resolutions, and technical updates in the ticketing system.
- Serve as a liaison between end users and internal IT resources.
- Support Microsoft Office applications, Windows and Apple devices, and VPN connectivity.
- Provide occasional evening and weekend on-call support.
- Perform other duties as assigned.
Qualifications
- 2-4 years of help desk or technical support experience.
- Experience supporting Windows workstations, servers, software applications, and peripherals.
- Strong knowledge of Microsoft Office Suite, including Word, Excel, Outlook, and Access.
- Proficiency with Windows and macOS environments.
- Familiarity with VPN technologies.
- Excellent communication, organizational, and problem-solving skills.
- Ability to work independently, manage multiple priorities, and maintain confidentiality.
- Ability to lift up to 50 lbs. and travel as needed.
- Commitment to the mission and values of the organization.
About Endurance IT Services
Endurance IT Services provides Managed IT Services, Cybersecurity Solutions, Network Infrastructure, and IT Consulting to help businesses stay secure, connected, and productive. We also offer IT Staffing for Direct-Hire, Contract-to-Hire, and Contract roles, as well as internal full-time positions.
Some opportunities may not be exclusive and may evolve as we work with clients—but our mission remains consistent: helping candidates find the right job that aligns with their skills and career goals.
Numbers & Facts
| Location | Norfolk, Virginia |
| Industry | Computer/IT Services |
| Company Size | 20 to 49 employees |
| Website | http://www.endurance-it.com |
About Company
Headquartered in Virginia Beach, VA. As an IT services company, our primary focus is to provide "fanatical" customer service. We provide companies with business network management as well as infrastructure and application software to optimize business performance.
Skills
- 1st Level Supportunmatched
- Appleunmatched
- Communication Skillsunmatched
- Computer Maintenanceunmatched
- Computer Workstationsunmatched
- Consultingunmatched
- Hardware Administrationunmatched
- Help Deskunmatched
- Identify Issuesunmatched
- Information Technology Consultingunmatched
- Internet Securityunmatched
- Lift/Move 50 Poundsunmatched
- Mac Operating Systemunmatched
- Management of Information Systems/Technology (MIS)unmatched
- Microsoft Access Databaseunmatched
- Microsoft Excelunmatched
- Microsoft Officeunmatched
- Microsoft Outlookunmatched
- Microsoft Windows Operating Systemunmatched
- Microsoft Windows Serverunmatched
- Microsoft Wordunmatched
- Multitaskingunmatched
- Network Administration/Managementunmatched
- Network System Softwareunmatched
- Nonprofitunmatched
- On Callunmatched
- Organizational Skillsunmatched
- Peripheral Hardwareunmatched
- Problem Solving Skillsunmatched
- Procedure Developmentunmatched
- Software Administrationunmatched
- Support Documentationunmatched
- T-2 / DS2unmatched
- Technical Recruitingunmatched
- Technical Supportunmatched
- VPN (Virtual Private Network)unmatched
- Willing to Travelunmatched
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