Help Desk Support Technician Tier II

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential duties and responsibilities include the following. Other duties may be assigned.

Responsible for the integration of CNI Core Competencies into daily functions, including: commitment to integrity, knowledge/quality of work, supporting financial goals of the company, initiative/motivation, cooperation/relationships, problem analysis/discretion, accomplishing goals through organization, positive oral/written communication skills, leadership abilities, commitment to Affirmative Action, reliability/dependability, flexibility and ownership/accountability of actions taken.

Promotes and encourages a culture of compliance with all applicable rules (federal, state, local, Federal Acquisition Regulations, Code of Federal Regulations, Prime Contract requirements, etc.) for themselves and the company.

Coordinates inventory movement from warehouse racks for fulfillment and/or storage.

Images new systems, installs software and troubleshoots as needed.

Ability to interact with customers and provides customer support as needed.

Tests new software packages and hardware as needed.

Assists in the counting of physical inventory as well as tracking the amount of all inventory received or moved.

Processes return inventory, identifying damage, and placing leased inventory in proper warehouse location(s).

Checks-in inventory, affixes applicable labels and places items in quick-pull bins.

Sorts inventory according to size, type, style, color, or product code.

Maintains the work area and equipment in a clean and orderly condition at all times, following prescribed safety regulations.

Assists with the fulfillment and packing of customer orders, processing and sorting all incoming and outgoing order, as well as shipping and receiving duties including FEDEX drop offs.

Trains new staff as required upon onboarding.

Provides remote configuration support for new systems as needed.

Responds to assigned incident tickets and updates or closes upon resolution as required (Service Now).