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Help Desk Support Tier 1

Universal Business Solutions

Alpharetta, GA

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JOB DETAILS
SKILLS
1st Level Support, CCNA - Cisco Certified Network Associate, Client Server Architecture, Communication Skills, CompTIA A+, CompTIA Network+, Computer Maintenance, Customer Support/Service, Desktop PC, Hardware Configuration Management, Hardware Repair, Help Desk, High School Diploma, Identify Issues, Inventory Management, Laptop PC, Local Area Network (LAN), Microsoft Active Directory, Microsoft Product Family, Mobile Devices, Network Connectivity, On Call, Printers, Remote Access, Software Administration, Standards Development, Technical Support, Time Management, Training/Teaching, VPN (Virtual Private Network), Wide Area Network (WAN)
LOCATION
Alpharetta, GA
POSTED
19 days ago
Help Desk Support Tier 1
Alpharetta, GA
Contract (12Months)

Responsibilities:
  • Provide first level IT support for service desk requests and aim for first contact resolution.
  • Troubleshoot desktop, laptop, software, printer, mobile device, and network connectivity issues.
  • Create, assign, track, and triage helpdesk tickets to ensure timely resolution.
  • Support remote users, including VPN access and international teams.
  • Install, configure, and maintain hardware, software, and mobile devices.
  • Assist with Active Directory tasks (new hires, terminations, password resets, account unlocks, OU/group policy assignments).
  • Maintain and repair PCs, laptops, printers, and monitors.
  • Manage inventory of hardware, software, and supplies, support development of standards.
  • Provide user training on basic IT functions and remote access.
  • Document procedures and follow customer service guidelines.
  • Participate in rotating on call schedule and assist with special IT projects.
Required Skills & Knowledge:
  • 1–3 years of help desk or first level IT support experience.
  • Strong troubleshooting and customer service skills.
  • Basic understanding of LAN/WAN, client/server architecture, and connectivity issues.
  • Experience with ticketing systems, remote tools, Microsoft applications, VPN clients, and mobile device support.
  • Ability to work independently, communicate clearly, and collaborate with teams.
  • Certifications (A+, Network+, CCNA, a plus)
Education
  • High school diploma required; vocational training or CIS /MIS degree preferred.

About the Company

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Universal Business Solutions

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