We are looking for aHelp Desk Support to provide hands-on, customer-first IT support for faculty, staff, and students. This is a great opportunity to help and gain experience asap.
Key Details
Pay Rate: $28/hour
Schedule: 8:00am-5:00pm Monday-Friday
Why This Job Is Awesome / Your Impact
Youll be part of a supportive, collaborative IT group during a busy, mission-critical time of year.
Youll build real, transferable desktop support experience in a campus setting, supporting a wide range of users and issues.
Youll have the chance to learn the organizations processes quickly and become a go-to resource for day-to-day IT support.
Responsibilities
Resolve1525 support tickets/day, from sign-in issues to deeper troubleshooting
Providedesktop supportand walk-up/onsite assistance for faculty and staff
Deploy and set up laptopsfor new faculty/staff (imaging/configuration as needed)
Supportclassroom/AV-related callsin coordination with onsite teammates
Assist students withWi-Fi connectivityand basic laptop support
Handle light account support such aspassword resets(limited Active Directory use)
Communicate clearly: set expectations, provide updates, and escalate when appropriate
Required Qualifications
1 to 3 yearsof help desk / desktop support experience (internship experience considered for recent grads)
Comfortable workingfully onsiteand moving between buildings throughout the day
There are no costs for candidates utilizing our services as our clients pay for all related hiring fees. All ProPivotal job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the area's largest staffing firms, we help 2,500 people find jobs a year so chances are good that we can help you too.
ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.
PandoLogic. Keywords: Help Desk Specialist, Location: Worcester, MA - 01655
Numbers & Facts
Location
Worcester, MA
Skills
Audiovisualunmatched
Communication Skillsunmatched
Customer Support/Serviceunmatched
Desktop Administrationunmatched
Help Deskunmatched
Identify Issuesunmatched
Laptop PCunmatched
Microsoft Active Directoryunmatched
Team Playerunmatched
Technical Supportunmatched
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