Lifetime Products Inc., is seeking an IT Helpdesk Tech to join our team in Mascot, TN. About Lifetime:Lifetime Products, Inc. is the world's leading manufacturer of folding tables, chairs, basketball systems, sheds, swing sets, lawn and garden equipment, water sports equipment and more. Lifetime has applied innovation and cutting-edge technology in plastics and metals to create a family of affordable lifestyle products that feature superior strength and durability.Job Summary:In this position you will support and provide customer service on company supported computer applications, platforms and devices. Troubleshoot issues and advise customers on appropriate action.Essential Duties and Responsibilities include the following (Other duties may be assigned):Responds to requests for technical assistance in person, via phone or electronicallyDiagnose and resolve technical hardware and software issuesResearch questions using available information resourcesIdentify and escalate situations requiring urgent attentionDeploy computer equipment to users throughout the companyImage and maintain laptops for employee useInstructs users in use of equipment, software, and manualsProvides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communicationThere will be times that overtime hours will be required to perform the essential functions of the jobQualifications:One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.CompTIA A+, Microsoft, or ITIL Foundation Certification preferred but not requiredValid TN driver's license with a clean MVRWorking knowledge of Microsoft Windows desktop operating systems and Microsoft 365 applicationsExperience imaging, configuring, and deploying desktops, laptops, printers, and mobile devicesAbility to document work accurately in a ticketing or problem request tracking systemAbility to explain technical concepts clearly to non-technical usersIntermediate computer knowledge, ten key, knowledge of Word, Excel, and OutlookProblem solving and decision making abilities.Must be self-motivated and work well with others in a team setting.Excellent attendance.Good oral and written communication skillsCustomer Service orientedPlanning and organizational skillsExcellent attention to detailBenefits We Offer:Medical, Vision, Dental, and Life InsuranceDisability insurance401K Retirement Plan with matching ContributionsPaid Holidays and Paid Time OffProfit Sharing Lifetime Products is an Equal Opportunity Employer.
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