Help Desk Technican

Title: Help Desk Technican
Location: Remote, US
Target Start Date: 7/27
Type: (C, CTH, D) C
Pay Rate / Salary (Ranges OK): $35/hr

Position Summary
The Help Desk Technician provides first-line technical support for end users by resolving hardware, software, account, and Microsoft 365 issues. This role is ideal for someone who enjoys solving problems and delivering an exceptional customer experience.

Responsibilities

• Provide Tier 1 technical support via phone, email, and remote tools
• Troubleshoot Windows, Microsoft 365, VPN, and hardware issues
• Manage user accounts, password resets, and MFA requests
• Install and configure software and devices
• Document support requests and resolutions in the ITSM platform
• Escalate complex issues when appropriate
• Support onboarding, offboarding, and end-user technology needs

• 2+ years of Help Desk or IT Support experience
• Experience supporting Windows 10/11 and Microsoft 365
• Knowledge of Active Directory or Entra ID
• Experience using ServiceNow or similar ticketing systems
• Strong customer service, communication, and troubleshooting skills

• CompTIA A+, Network+, or Microsoft certifications
• Experience with Intune or Microsoft Endpoint Manager
• Experience supporting remote users

Welcome to ConsultNet, a premier national provider of technology talent and solutions. Our expertise spans across project services, contract-to-hire, direct search, and managed services onshore, nearshore, and hybrid. For over 25 years, we have connected thousands of consultants with meaningful roles through a personal, communication-driven approach, partnering with a diverse client base to build high-performing teams and create lasting impact. Our comprehensive service offerings cover a wide range of technology and engineering positions across key markets nationwide. Learn more at www.consultnet.com .

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