Help Desk Technician 1

Run Networks

Omaha, NE

JOB DETAILS
SKILLS
Artificial Intelligence (AI), Automation, Communication Skills, Computer Science, Customer Support/Service, Equipment Maintenance/Repair, Help Desk, IP (Internet Protocol), Identify Issues, Insurance, Internet of Things, Microsoft Product Family, Microsoft Windows Desktop, Microsoft Windows Server, Network Administration/Management, Network Support, On Call, Presentation/Verbal Skills, Preventative Maintenance, Problem Solving Skills, Recruiting/Staffing Agency, Scripting (Scripting Languages), TCP/IP (Transmission Control Protocol/Internet Protocol), Team Lead/Manager, Team Player, Topology, Writing Skills
LOCATION
Omaha, NE
POSTED
2 days ago

Office Location: In Person at Run Networks Omaha OfficeInterviews: In Person at Run Networks Omaha OfficeLocation: Onsite at Run Networks Omaha OfficeRun Networks provides managed network support services in the Omaha and Lincoln area. Our goal is to manage networks efficiently and effectively through preventative maintenance while providing consistent help desk services to our clients. This candidate will be involved in support and daily maintenance of managed machines.The culture at Run Networks is fast-paced, professional, and team-oriented. We have fun, while taking our responsibility for client security seriously. Run Networks provides company paid, "gold" level health, dental, life, and disability insurance for the employee and is available for the family. We also have optional 5% match on 401k.As a managed support team member, it is crucial that this candidate be driven to succeed in everything they do. It is important to complete tasks, and to determine next steps as needed. If you enjoy solving problems and finding ways to be more efficient, you may be a good fit.AI & AutomationCandidate should be prepared to discuss their knowledge of scripting, programming, and automation using IoT, no-code or low-code platforms, and AI.Career path developmentRun Networks has an outlined path of career advancement. We pay for certs and increase your pay rate accordingly. Your success is our success, and we want to reward you.RequirementsMust be motivated, and willing to continue learning path as neededProficiency with Windows desktop operating systemsProficiency with Microsoft OfficeTroubleshooting skills with network and applicationsBachelors degree in Computer Science or related field preferredDaily commute to the Run Networks officePreferred Knowledge SetMust have a good phone presence, and a good first impressionMust be motivated, and willing to continue learning path as neededProficiency with Windows desktop operating systemsProficiency with Microsoft OfficeGeneral knowledge of Windows Server systemsKnowledge of TCP/IP topologies, IP addresses and troubleshooting methodsCore ResponsibilitiesThis position has two roles. The first is network management and maintenance. We perform regular maintenance tasks, monitoring of servers and other devices. This position may have some evening and weekend tasks as needed. The second role is end user support split across phone and on-site. This task varies, and covers an array of software applications as needed. We have a library of automation scripts and procedures that this candidate will use and contribute to.Additional InformationMust have verbal and written communication skills, fluent in EnglishMust be able to assist and coordinate with users of all knowledge levelsMust possess dependable transportation and a valid driver's licenseCompensation based on experienceIn person interview required. No relocation assistance offered.Work conditionsThis position requires frequent lifting, sitting, standing, and reachingWork hours 40 per week with paid on-call rotation every 8 weeksStart Date: NegotiableNo recruiters or staffing agencies, pleaseAbout Run NetworksWe exist to make business networks run as efficiently as possible. Run Networks provides all-inclusive IT and network support. We do that by using a combination of specialized tools and utilities, along with our own custom-written programs. Together the combination allows us to see an in-depth view of the health of the network, and efficiently manage user needs.Core ValuesAlways Strive to Improve - We value growth and constantly learningEnjoy the Work - We enjoy our work and want others to enjoy it, tooTreat Everyone with Respect and Dignity - We are kind and helpful to everyoneDo the Right Thing, Even When No One is Watching - We are dependable and do the right thingGet Work Done - We work hard, we finish what we start#J-18808-Ljbffr

About the Company

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Run Networks