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Help Desk Technician / Analyst 2

Axelon

Pataskala, OH

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JOB DETAILS
SALARY
$32.82 Per Hour
SKILLS
Analysis Skills, Apple iPhone, Asset Management, Business Support, Citrix Product Family, Communication Skills, Computer Security, Cross-Functional, Customer Relations, Customer Support/Service, Desktop Administration, Desktop PC, Establish Priorities, Help Desk, ITIL (IT Infrastructure Library), Information Systems/Technology IS/IT Administration, Information Technology & Information Systems, Interpersonal Skills, Laptop PC, Microsoft Active Directory, Microsoft Internet Explorer Browser, Microsoft Office, Microsoft Windows Operating System, Mobile Devices, Network Administration/Management, Printers, Software Administration, Technical Support, Willing to Travel
LOCATION
Pataskala, OH
POSTED
Today

Pay Rate: $47.14 per hour

Summary:

  • Location: 12250 Morse Rd SW, Pataskala, OH 43062
  • Duration: 18 months
  • Work Mode: Weekly travel to 11902 Middleton Pike Road, Bowling Green, OH

Responsibilities:

  • Provide application and desktop support services, including troubleshooting for PC, network, phone, printer hardware and software, mobile devices, and handhelds.
  • Participate in technology refresh projects.
  • Provide in-person, desk-side, and remote support to business users.
  • Serve as the initial point of contact for troubleshooting all IT-related problems.
  • Coordinate resolution activities with all involved parties, serving as the single point of contact for end users.
  • Perform duties as assigned by the manager.

Requirements:

  • Excellent customer service, interpersonal, and communication skills.
  • Strong prioritization skills.
  • Ability to adapt to changing technologies and learn new technologies.
  • Bachelor's in Information Technology or Associate's degree plus 3-5 years of experience.
  • Experience with ITIL-focused ticket management tools. IVANTI is a plus but not required.
  • Desktop/Laptop imaging experience.
  • Hardware & software application maintenance and support.
  • Perform asset management requirements.
  • Comply with company IT standard processes and procedures.
  • Comply with IT Client Services organization and IT security policies.

Preferred Skills:

  • Proficiency in MS Office 365, Microsoft Teams, Windows 10, PXE with imaging computers, Edge, Internet Explorer, Active Directory, iPhone support, Citrix, Remote Assistance/Remote Desktop, Client Desktop/Laptops, Multi-Function printers.

About the Company

A

Axelon

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