Help Desk Technician

Job Description:

Now hiring Help Desk Technician

Location: Bentonville, AR

Pay Rate: $25.00 - $30.00 per hour

Schedule: Monday-Friday | 8 AM-5 PM

With Staffmark, you're more than an employee filling a Help Desk Technician role - you're a respected team member from day one. Find more than a job with Staffmark - find a team that values your time, talent, and potential.

Want a Help Desk Technician job where you're treated like part of the team, not just part of the process? We're hiring motivated individuals who keep things moving - and we don't take that lightly.

Every role makes an impact.

Here's what it takes to make yours count.

Qualifications & Requirements:

• Associate degree in Computer Science, Information Systems, or a related field; or an equivalent combination of education and experience.
• Previous Help Desk, technical support, or customer service experience preferred.
• Knowledge of computer hardware, laptops, mobile devices, printers, copiers, and network drives.
• Experience supporting Windows 11, Apple iOS, and Android operating systems.
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and Visio.
• Familiarity with Microsoft Edge, Google Chrome, and Safari web browsers.
• Valid driver's license with an acceptable driving record.
• Ability to travel occasionally, including overnight travel.
• ITIL Foundations certification preferred.
• CompTIA A+ certification preferred.

Duties & Responsibilities:

• Provide technical support and troubleshooting for computers, laptops, mobile devices, printers, copiers, and network resources.
• Respond to user requests and resolve hardware, software, and system issues promptly.
• Install, configure, and support software applications, updates, and system upgrades.
• Diagnose technical problems, research solutions, and guide users through issue resolution.
• Escalate complex technical issues to specialized IT teams when necessary.
• Document support requests, troubleshooting steps, and resolutions within the help desk system.
• Monitor recurring issues and recommend process improvements to enhance support services.
• Deliver excellent customer service while building positive relationships with users.
• Support Microsoft Office applications and common web browsers.

More Than Just a Paycheck.

Real support. Real benefits. Real opportunity. Here's the breakdown:

Right in the Mix. Work side by side with a team that appreciates what you do.

Pay That Adds Up. Competitive weekly pay for your time and talent.

Health and Happiness. Medical, dental, vision, and life insurance included.

Everyday Extras. Employee discounts that make life a little easier.

Growth Ahead. Learn, advance, and keep moving forward.

Jobs You Can Count On

"They are so reliable at helping you find jobs." - Matthew, Staffmark Associate

Join a Team That Works for You

At Staffmark, we're more than just a staffing company-we're your career partner. As part of RGF Staffing and Recruit Group, an HR powerhouse behind big names like Indeed and Glassdoor, we've got the muscle and the know-how to get you where you want to go.

With more than half a century of experience and a track record of putting hundreds of thousands of people to work every year, we've got your back. Whether you're looking to level up, switch gears, or just get to work fast, we make it happen.

Join us and experience the advantage of working with a trusted name in recruiting-because your success is our success.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.