Communication Skills, Establish Priorities, Hardware Administration, Help Desk, Help Desk Software, High School Diploma, Organizational Skills, Problem Solving Skills, Software Administration, Technical Delivery, Technical Support
Job Title: Help Desk Technician
Location: Paris, TX
Company: Harrison, Walker & Harper
Full-Time | Competitive Salary + Benefits
Role Overview: We're looking for a Help Desk Technician to join our team. This position is responsible for managing and delivering the technical support for software, hardware and network problems experienced by all computer users of all Harper company.
PAY RANGE: $18 - $20 per hour
PRIMARY WORK SCHEDULE: Monday Friday 8am 5:00pm
- Depending on demand, in some instances, extended work hours may be needed
What You'll Do:
- Manages help desk tickets with the company help desk software. Properly prioritize the related support based on issue severity.
- Provides firsthand technical support for all IT issues received via phone and e-mail including hardware, software or network problems.
- Clearly communicates technical solutions to employees in a user-friendly manner.
What We're Looking For:
- High school diploma or equivalent and three years related experience.
- Excellent communication, organizational, and problem-solving skills
What We Offer
- Competitive Pay (pay is negotiable based on experience)
- Paid Time Off 9 Paid Holidays + Generous PTO Plan
- Retirement Benefits 401(k) with Company Match
- Comprehensive Health Coverage Medical, Dental, Vision
- Stable, long-term employment with a trusted company
APPLY NOW: TEXT TECH TO 910.231.7076
EMPLOYEE BONUS REFERRAL LEVEL I
HWH is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.