Call Centers, CompTIA Security+, Computer Software, Customer Support/Service, Data Analysis, Data Quality, Federal Government, Help Desk, Information Technology & Information Systems, Maintain Compliance, Microsoft Windows Operating System, Operating Systems, Policy Development, Procedure Development, Regulatory Compliance, Secret Clearance, Security Clearance, Software Installation, Software Testing, Standard Operating Procedures (SOP), System Integration (SI), Systems Administration/Management, Systems Engineering, Trouble Tickets, Work From Home
Location: El Segundo, CA, US
Date Posted: 2026-04-29
Category: Information Technology
Subcategory: Sys Administrator
Schedule: Full-Time
Shift: Day Job
Travel: Yes - 10% of the time
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: ORA_ON_SITE
Description
SAIC is seeking you, our latest Help Desk Technician on the Horizon Program to support the United States Space Force's Program Executive Office for Space Domain Aware and Combat Power portfolio in El Segundo, CA. If you like computers, software testing, or just about anything information technology related in the Space and Ground systems field, then this could be the right job for you.
Fun stuff you will do on the job:
- Provide critical call center support for complex environments, operating systems, servers and workstations.
- Coordinates and performs complex software installations and upgrades to operating systems and layered software packages.
- Schedules, installations and upgrades in accordance with established IT policies and procedures.
- Monitors and reports issues to system owners to ensure optimum performance levels and system integrity while minimizing downtime. Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions of varying complexities.
- Assist system owners with hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.
- Assist Tier 2 administrators with the development, implementation and promotion of standard operating procedures and schedules.
Qualifications
This is you:
- Bachelors Degree or four years of relevant experience in the following fields:
- Windows operating systems
- Trouble ticket administration
- Call center customer service
- Current Security + certification.
- Must have a current Secret security clearance.
Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC's approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see .S
SAIC
SAIC is a premier Fortune 500® technology integrator driving our nation's digital transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, IT modernization, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.
We are a team of 26,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.