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Help Desk Jobs in Chicago, IL

Help Desk Technician I

SATO America
  • Chicago, Illinois
    30+ days ago

    Job Description

    SATO America is seeking a detail-orientated, service-focused, Helpdesk Technician I.
     
    At SATO America, LLC our mission is to create new value for our customers through products and services of superior quality and to contribute towards a better and more sustainable world. In over 80 years, SATO has fostered a culture of professionalism and customer-centric innovation with an unchanging mission of value creation for customers that, in turn, contributes to a more sustainable world. Do you have what it takes to be our customer’s most trusted partner for mutual growth, and always essential in an ever-changing world? If so, look no further. We have a place for you. 
     
    SUMMARY: The primary role of the Helpdesk Technician is to diagnose, repair, and maintain hardware and software components to ensure the smooth running of computer systems. Helpdesk Technician responsibilities include but not limited to, installing, and configuring computer hardware and being the primary point of contact for IT support within the company.

    DUTIES AND RESPONSIBILITIES:
    • Manage Help Desk tickets in a timely manner.
    • Respond to customer issues via phone, email, and computer chat.
    • Provide customer assistance.
    • Document customer interactions.
    • Run diagnostics to resolve customer reported issues.
    • Escalate issues to the next Tier with next level of difficulty.
    • Actively participates in departmental initiatives.
    • Maintains established departmental KPI’s.
    • Maintains accuracy.
    QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed above are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • High School diploma or general education degree (GED).
    • 2 years related experience.
    • Excellent verbal, written and interpersonal communication skills.
    • Excellent organizational skills and attention to detail.
    • Excellent time management skills with a proven ability to meet deadlines.
    • Strong analytical and problem-solving skills.
    • Ability to prioritize tasks.
    • Ability to function well in a high-paced and at times stressful environment.
    • Proficient with Microsoft Office Suite or related software
    PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • Sitting: Remaining in the seated position
    • Dexterity: Picking, pinching, or otherwise working primarily with fingers rather than with the whole hand or arm as in handling
    • Talking: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or to the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly
    WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the *essential functions.

    OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

    Numbers & Facts

    LocationChicago, Illinois
    Websitehttps://www.satoamerica.com/about/careers

    Skills

    • Analysis Skillsunmatched
    • Communication Skillsunmatched
    • Computer Hardwareunmatched
    • Computer Maintenanceunmatched
    • Computer Systemsunmatched
    • Customer Relationsunmatched
    • Detail Orientedunmatched
    • Establish Prioritiesunmatched
    • Hardware Componentsunmatched
    • Hardware Configuration Managementunmatched
    • Hardware Installationunmatched
    • Hardware Repairunmatched
    • Help Deskunmatched
    • Identify Issuesunmatched
    • Interpersonal Skillsunmatched
    • Microsoft Officeunmatched
    • Online Chatunmatched
    • Organizational Skillsunmatched
    • Performance Metricsunmatched
    • Physical Demandsunmatched
    • Presentation/Verbal Skillsunmatched
    • Problem Solving Skillsunmatched
    • Resolve Customer Issuesunmatched
    • Software Administrationunmatched
    • Systems Administration/Managementunmatched
    • Technical Supportunmatched
    • Time Managementunmatched
    • Writing Skillsunmatched

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