Help Desk Technician I (FT)
Westfield, MA
Job Title: Help Desk Technician I Department: Information Technology Job Status: Full Time FLSA Status: Non-Exempt Grade: 8 …","html_description":"
Job Title: Help Desk Technician I
Department: Information Technology
Job Status: Full Time
FLSA Status: Non-Exempt
Grade: 8
Amount of Travel: Some Travel
Reports To: IT, Help Desk Manager
Positions Supervised: N/A
POSITION SUMMARY
The Level 1 Help Desk Technician serves as the first point of contact for employees seeking technical assistance and support. This position is responsible for providing exceptional customer service while resolving routine hardware, software, network, telecommunications, and application issues. The technician will document incidents, fulfill service requests, escalate complex issues when appropriate, and contribute to maintaining a secure and compliant technology environment. The technician will also assist in the testing and implementation of software, hardware or procedures to support bank goals and objectives and will complete, monitor and report on the status of recurring tasks, as well as provide regular and preventative maintenance for bank systems.
ESSENTIAL FUNCTIONS
POSITION QUALIFICATIONS
Competencies
Education/Experience/Skills & Abilities
PHYSICAL DEMANDS
Physical Demands
Lift/Carry
Stand Occasionally
10 lbs or less Occasionally
Walk Frequently
11 - 20 lbs Occasionally
Sit Constantly
21 - 50 lbs Occasionally
Handling/Fingering Occasionally
51 - 100 lbs Not Applicable
Reach Outward Occasionally
Over 100 lbs Not Applicable
Reach Above Shoulder Occasionally
Push/Pull
Climb Not Applicable
12 lbs or less Occasionally
Crawl Not Applicable
13 - 25 lbs Occasionally
Squat or Kneel Not Applicable
26 - 40lbs Occasionally
Bend Not Applicable
41 - 100 lbs Not Applicable
N (Not Applicable) Activity is not applicable to this occupation.
O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day)
F (Frequently) Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hrs/day)
C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)
Other Physical Requirements
None
Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
","url":"/job/1047909/help-desk-technician-i-ft","joblink_url":"https://westfield-bank.checkwritersrecruit.com/job/1047909/help-desk-technician-i-ft","posted_at":"2026-08-10T12:45:01-04:00","location":"Westfield, MA","location_info":{"country":"US","address":"","city":"Westfield","state":"MA","zipcode":""},"job_code":"1000939","category":null,"enable_application_address_completion?":true,"allow_job_board_applications":false,"collect_linkedin_profile?":true,"is_address_enabled?":true,"is_address_required?":true,"show_contact_preference?":true,"resume_upload_enabled?":true,"resume_upload_required?":true,"coverletter_upload_enabled?":false,"coverletter_upload_required?":false,"other_upload_enabled?":true,"referral_required?":true,"referral_options":["WB Employee","Facebook","Indeed","Friend/Colleague","Glassdoor.com","LinkedIn","MassLive","SimplyHired","ZipRecruiter","Other Website"],"disclosure_agreement":"
We are an Equal Opportunity Employer. We will consider applicants for this position without regard to any category protected by applicable federal, state or local law, including but not limited to: race, color, religion, sex, national origin, age, physical or mental disability, genetic information, veteran status or uniformed service member status.
I certify that the facts set forth in this employment application and attached application materials including but not limited to my resume, are complete, true and accurate to the best of my knowledge. I understand that any falsification, misrepresentation, or omission of any information may result in disqualification from consideration for this position or if hired, disciplinary action up to and including discharge.
I understand that as part of the hiring process and where permitted by federal, state, and; or local law the company may wish to obtain "consumer reports" as part of a background investigation. If applicable and permitted by law, I understand the company will provide me with separate written notification of this intent and I agree to complete any requisite authorization forms.
THIS COMPANY IS AN AT-WILL EMPLOYER AS ALLOWED BY APPLICABLE STATE LAW. IF HIRED, I UNDERSTAND THIS MEANS THAT EITHER THE COMPANY OR I MAY TERMINATE THE EMPLOYMENT RELATIONSHIP AT ANY TIME, FOR ANY REASON, WITH OR WITHOUT NOTICE OR CAUSE. FURTHER, NO EMPLOYEE OR REPRESENTATIVE OF THE COMPANY IS AUTHORIZED TO ENTER INTO AN AGREEMENT, EXPRESS OR IMPLIED, WITH ME OR ANY OTHER APPLICANT FOR EMPLOYMENT FOR A SPECIFIED PERIOD OF TIME UNLESS SUCH AN AGREEMENT IS IN A WRITTEN CONTRACT SIGNED BY THE PRESIDENT OF THE COMPANY.
I authorize the company to confirm all statements in this application and; or on my resume as it relates to the position and to the extent permitted by applicable law. I hereby release the company and its authorized representatives to verify all information provided by me. I authorize any party contacted by this employer including persons, schools, organization or former employers to disclose such information from any liability, claims, charges or causes of action which may result of the delivery or disclosure of requested information.
I have read all of the information contained in this candidate profile.
","captcha_enabled?":false,"remote":false,"max_salary":{"amount":"34.18","currency":"USD"},"min_salary":{"amount":"22.79","currency":"USD"},"pay_frequency":"hourly","show_remote_in_location":false,"hidden?":false,"questions":[{"table":{"id":9308260,"option_type":"yes-no","question":"Are you legally authorized to work in the United States without sponsorship?","required?":true,"flags":null,"options":["Yes","No"]}},{"table":{"id":9308261,"option_type":"yes-no","question":"Are you at least 18 years of age or older?","required?":true,"flags":null,"options":["Yes","No"]}},{"table":{"id":9308262,"option_type":"yes-no","question":"As a condition of employment, are you willing to submit to a background check and credit check? Please note, a history of collections charge offs or bankruptcy may hinder the ability to move forward with your application. ","required?":true,"flags":null,"options":["Yes","No"]}},{"table":{"id":9308263,"option_type":"multiple-choice","question":"If offered employment with our company, how much notice do you need to provide your current employer?","required?":true,"flags":null,"options":["Available Immediately","1 week","2 weeks","More than 2 weeks"]}},{"table":{"id":9308264,"option_type":"multiple-choice","question":"Select the answer that describes the best time that we can reach you?","required?":true,"flags":null,"options":["Mornings before noon","Afternoons between 12-5pm","Weekends","Anytime"]}},{"table":{"id":9308265,"option_type":"yes-no","question":"Have you applied for a position previously with Westfield Bank?","required?":true,"flags":null,"options":["Yes","No"]}},{"table":{"id":9308266,"option_type":"essay","question":"If you were referred by a current WB Employee, what is the name of the person who referred you?","required?":false,"flags":null,"options":[]}},{"table":{"id":9308267,"option_type":"essay","question":"Do you require any time off within the first 6 months of hire?","required?":true,"flags":null,"options":[]}}]}},"labelTranslations":{"back_to_jobs":"Back to Jobs","apply_for_this_position":"Apply for this Position","back_to_wl_jobs":"All Jobs at Checkwriters Recruit"},"lang":"en","recaptchaSiteKey":"6Le5hLsSAAAAAE43yKMBj3XR8Ox2GNeDD4VYZx_5","showGDPRDisclosure":true,"showNotify":true,"showReferral":true,"source":null,"widgetMode":null,"showBackButtons":true}">
Job Title: Help Desk Technician I
Department: Information Technology
Job Status: Full Time
FLSA Status: Non-Exempt
Grade: 8
Amount of Travel: Some Travel
Reports To: IT, Help Desk Manager
Positions Supervised: N/A
POSITION SUMMARY
The Level 1 Help Desk Technician serves as the first point of contact for employees seeking technical assistance and support. This position is responsible for providing exceptional customer service while resolving routine hardware, software, network, telecommunications, and application issues. The technician will document incidents, fulfill service requests, escalate complex issues when appropriate, and contribute to maintaining a secure and compliant technology environment. The technician will also assist in the testing and implementation of software, hardware or procedures to support bank goals and objectives and will complete, monitor and report on the status of recurring tasks, as well as provide regular and preventative maintenance for bank systems.
ESSENTIAL FUNCTIONS
POSITION QUALIFICATIONS
Competencies
Education/Experience/Skills & Abilities
PHYSICAL DEMANDS
Physical Demands
Lift/Carry
Stand Occasionally
10 lbs or less Occasionally
Walk Frequently
11 - 20 lbs Occasionally
Sit Constantly
21 - 50 lbs Occasionally
Handling/Fingering Occasionally
51 - 100 lbs Not Applicable
Reach Outward Occasionally
Over 100 lbs Not Applicable
Reach Above Shoulder Occasionally
Push/Pull
Climb Not Applicable
12 lbs or less Occasionally
Crawl Not Applicable
13 - 25 lbs Occasionally
Squat or Kneel Not Applicable
26 - 40lbs Occasionally
Bend Not Applicable
41 - 100 lbs Not Applicable
N (Not Applicable) Activity is not applicable to this occupation.
O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day)
F (Frequently) Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hrs/day)
C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)
Other Physical Requirements
None
Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
JOB CODE: 1000939
Job Title: Help Desk Technician I Department: Information Technology Job Status: Full Time FLSA Status: Non-Exempt Grade: 8 …","html_description":"
Job Title: Help Desk Technician I
Department: Information Technology
Job Status: Full Time
FLSA Status: Non-Exempt
Grade: 8
Amount of Travel: Some Travel
Reports To: IT, Help Desk Manager
Positions Supervised: N/A
POSITION SUMMARY
The Level 1 Help Desk Technician serves as the first point of contact for employees seeking technical assistance and support. This position is responsible for providing exceptional customer service while resolving routine hardware, software, network, telecommunications, and application issues. The technician will document incidents, fulfill service requests, escalate complex issues when appropriate, and contribute to maintaining a secure and compliant technology environment. The technician will also assist in the testing and implementation of software, hardware or procedures to support bank goals and objectives and will complete, monitor and report on the status of recurring tasks, as well as provide regular and preventative maintenance for bank systems.
ESSENTIAL FUNCTIONS
POSITION QUALIFICATIONS
Competencies
Education/Experience/Skills & Abilities
PHYSICAL DEMANDS
Physical Demands
Lift/Carry
Stand Occasionally
10 lbs or less Occasionally
Walk Frequently
11 - 20 lbs Occasionally
Sit Constantly
21 - 50 lbs Occasionally
Handling/Fingering Occasionally
51 - 100 lbs Not Applicable
Reach Outward Occasionally
Over 100 lbs Not Applicable
Reach Above Shoulder Occasionally
Push/Pull
Climb Not Applicable
12 lbs or less Occasionally
Crawl Not Applicable
13 - 25 lbs Occasionally
Squat or Kneel Not Applicable
26 - 40lbs Occasionally
Bend Not Applicable
41 - 100 lbs Not Applicable
N (Not Applicable) Activity is not applicable to this occupation.
O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day)
F (Frequently) Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hrs/day)
C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)
Other Physical Requirements
None
Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
","url":"/job/1047909/help-desk-technician-i-ft","joblink_url":"https://westfield-bank.checkwritersrecruit.com/job/1047909/help-desk-technician-i-ft","posted_at":"2026-08-10T12:45:01-04:00","location":"Westfield, MA","location_info":{"country":"US","address":"","city":"Westfield","state":"MA","zipcode":""},"job_code":"1000939","category":null,"enable_application_address_completion?":true,"allow_job_board_applications":false,"collect_linkedin_profile?":true,"is_address_enabled?":true,"is_address_required?":true,"show_contact_preference?":true,"resume_upload_enabled?":true,"resume_upload_required?":true,"coverletter_upload_enabled?":false,"coverletter_upload_required?":false,"other_upload_enabled?":true,"referral_required?":true,"referral_options":["WB Employee","Facebook","Indeed","Friend/Colleague","Glassdoor.com","LinkedIn","MassLive","SimplyHired","ZipRecruiter","Other Website"],"disclosure_agreement":"
We are an Equal Opportunity Employer. We will consider applicants for this position without regard to any category protected by applicable federal, state or local law, including but not limited to: race, color, religion, sex, national origin, age, physical or mental disability, genetic information, veteran status or uniformed service member status.
I certify that the facts set forth in this employment application and attached application materials including but not limited to my resume, are complete, true and accurate to the best of my knowledge. I understand that any falsification, misrepresentation, or omission of any information may result in disqualification from consideration for this position or if hired, disciplinary action up to and including discharge.
I understand that as part of the hiring process and where permitted by federal, state, and; or local law the company may wish to obtain "consumer reports" as part of a background investigation. If applicable and permitted by law, I understand the company will provide me with separate written notification of this intent and I agree to complete any requisite authorization forms.
THIS COMPANY IS AN AT-WILL EMPLOYER AS ALLOWED BY APPLICABLE STATE LAW. IF HIRED, I UNDERSTAND THIS MEANS THAT EITHER THE COMPANY OR I MAY TERMINATE THE EMPLOYMENT RELATIONSHIP AT ANY TIME, FOR ANY REASON, WITH OR WITHOUT NOTICE OR CAUSE. FURTHER, NO EMPLOYEE OR REPRESENTATIVE OF THE COMPANY IS AUTHORIZED TO ENTER INTO AN AGREEMENT, EXPRESS OR IMPLIED, WITH ME OR ANY OTHER APPLICANT FOR EMPLOYMENT FOR A SPECIFIED PERIOD OF TIME UNLESS SUCH AN AGREEMENT IS IN A WRITTEN CONTRACT SIGNED BY THE PRESIDENT OF THE COMPANY.
I authorize the company to confirm all statements in this application and; or on my resume as it relates to the position and to the extent permitted by applicable law. I hereby release the company and its authorized representatives to verify all information provided by me. I authorize any party contacted by this employer including persons, schools, organization or former employers to disclose such information from any liability, claims, charges or causes of action which may result of the delivery or disclosure of requested information.
I have read all of the information contained in this candidate profile.
","captcha_enabled?":false,"remote":false,"max_salary":{"amount":"34.18","currency":"USD"},"min_salary":{"amount":"22.79","currency":"USD"},"pay_frequency":"hourly","show_remote_in_location":false,"hidden?":false,"questions":[{"table":{"id":9308260,"option_type":"yes-no","question":"Are you legally authorized to work in the United States without sponsorship?","required?":true,"flags":null,"options":["Yes","No"]}},{"table":{"id":9308261,"option_type":"yes-no","question":"Are you at least 18 years of age or older?","required?":true,"flags":null,"options":["Yes","No"]}},{"table":{"id":9308262,"option_type":"yes-no","question":"As a condition of employment, are you willing to submit to a background check and credit check? Please note, a history of collections charge offs or bankruptcy may hinder the ability to move forward with your application. ","required?":true,"flags":null,"options":["Yes","No"]}},{"table":{"id":9308263,"option_type":"multiple-choice","question":"If offered employment with our company, how much notice do you need to provide your current employer?","required?":true,"flags":null,"options":["Available Immediately","1 week","2 weeks","More than 2 weeks"]}},{"table":{"id":9308264,"option_type":"multiple-choice","question":"Select the answer that describes the best time that we can reach you?","required?":true,"flags":null,"options":["Mornings before noon","Afternoons between 12-5pm","Weekends","Anytime"]}},{"table":{"id":9308265,"option_type":"yes-no","question":"Have you applied for a position previously with Westfield Bank?","required?":true,"flags":null,"options":["Yes","No"]}},{"table":{"id":9308266,"option_type":"essay","question":"If you were referred by a current WB Employee, what is the name of the person who referred you?","required?":false,"flags":null,"options":[]}},{"table":{"id":9308267,"option_type":"essay","question":"Do you require any time off within the first 6 months of hire?","required?":true,"flags":null,"options":[]}}]}},"labelTranslations":{"back_to_jobs":"Back to Jobs","apply_for_this_position":"Apply for this Position","back_to_wl_jobs":"All Jobs at Checkwriters Recruit"},"lang":"en","recaptchaSiteKey":"6Le5hLsSAAAAAE43yKMBj3XR8Ox2GNeDD4VYZx_5","showGDPRDisclosure":true,"showNotify":true,"showReferral":true,"source":null,"widgetMode":null,"showBackButtons":false}">
| Location | Westfield, MA |
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