Help Desk Technician I

FloWorks is a leading, privately held specialty industrial supplier of pipe, valves, fittings, and related products, as well as a provider of technical solutions to the energy and industrial sectors. Headquarters in Houston, Texas, Floworks is dedicated to delivering exceptional products, expertise, and service to its customers.

Job Information

Our team is growing, and we are looking for a tech savvy Help Desk Technician to be responsible for providing technical assistance with computer systems, hardware, and software.

Key Responsibilities

• Troubleshoot a variety of symptoms, diagnose problems, test, and recommend and implement solutions for technology problems
• Installing and testing FloWorks standard image on desktops and laptops
• Ensure that all business users can properly utilize approved hardware and software designated to be supported by the Help Desk
• Setting up conference rooms to use technology services (e.g., presentations, network connections, audio/visuals)
• Using Active Directory for general network administration tasks (e.g., password change, printer group assignments)
• Working with Windows OS platforms Win 7, Win 10 & Win 11
• Using Smartsheet's and Ivanti to manage firm assets (e.g., assign, retire and order assets)
• Administering training for staff and new hires, including new product demonstrations
• Promoting effective work practices, working as a team member, and showing respect for co-workers
• Support M&A Integration activities pertaining to the applications sub-department
• Knowledge and proficiency of various remote communication methodologies including MFA and VPN, and handheld wireless devices (i.e. iOS and Android) in a corporate environment
• Print management server experience
• Intermediate RDP and server administration
• Other duties as assigned by the VP of IT in support of the business

Qualifications:

• Dependable and punctual
• Positive communication skills, both over the phone and via e-mails
• Go getter and not afraid to think outside the box
• Bachelor's degree in computer science, IT, or a related field or 2+ years of experience as a Help Desk technician
• Experience with Windows 10 and Microsoft Office 365 & hardware components
• Certifications that are a plus: ITIL Foundation, CompTIA A+, Microsoft 365: Modern Desktop Administrator, Microsoft IT Support

Physical Demands

• Frequently required to stand
• Frequently required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Occasionally balance, bend, stoop, kneel or crawl
• Continually required to talk or hear
• Continually utilize visual acuity to read technical information and/or use a keyboard
• Occasionally required to lift/push/carry items up to 25 pounds
• Occasionally work near moving mechanical parts
• Occasionally work around fumes, airborne particles, or toxic chemicals
• Occasionally exposure to outside weather conditions
• Occasionally loud noise (examples: shop tool noises, electric motors, moving mechanical equipment)

Work Environment

This role operates in a professional office environment with flexibility for hybrid work. Standard office equipment such as computers, phones, and printers are used. Occasional visits to warehouses or operational sites may be required.

The Perks of Working Here

FloWorks offers a competitive benefits package designed to support your health, financial well-being, and work-life balance. Highlights include:

• Medical, Dental & Vision Insurance with multiple plan options
• Company-paid Life and Disability Insurance
• 401(k) with company match
• Health Savings & Flexible Spending Accounts
• Supplemental coverage (Accident, Critical Illness, Hospital Indemnity)
• Employee Assistance Program (includes 3 free counseling sessions)
• Identity Theft Protection at discounted rates

This information indicates the general nature and level of work performed by associates in this role. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this role. This description supersedes any previous or undated descriptions for this role. Management retains the right to add or change the duties of the position at any time. Questions about the duties and responsibilities of this position should be directed to the reporting Manager or Human Resources.

FloWorks is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or protected veteran status. Committed to fostering a culture where every individual is valued and empowered to contribute to shared success.

FloWorks participates in the US Government's E-Verify program.