Sign upLog in

Help Desk Technician

Advantage Tech

Kansas City, MO

Apply
JOB DETAILS
SKILLS
Analysis Skills, Background Investigation, Communication Skills, Computer Science, Conflict Resolution, Customer Relations, Customer Satisfaction, Driver's License, Establish Priorities, Hand Tools, Hardware Installation, Hardware Upgrades, Help Desk, Identify Issues, Information Technology Software, Interpersonal Skills, Microsoft Certifications, Microsoft Remote Desktop Services (fka Terminal Services), Negotiation Skills, Presentation/Verbal Skills, Problem Solving Skills, Software Engineering, Software Installation, Software Upgrades, Systems Administration/Management, Team Player, Technical Support, Time Management, Willing to Travel, Writing Skills
LOCATION
Kansas City, MO
POSTED
30+ days ago
We are looking for a Help Desk Technician to provide technical assistance to our clients. You will troubleshoot, install, and upgrade software and hardware systems for businesses in various fields to help them accomplish their goals.

RESPONSIBILITIES:
  • Resolve network issues, configure operating systems and use remote desktop connections to provide immediate support.
  • Communicate with clients via email, chat, and phone.
  • Provide timely and accurate solutions to customers’ technical problems and ensure prompt and accurate responses to increase client satisfaction.
  • Prioritize tickets based on various factors including business impact, age of ticket, and scope of impact.
EDUCATION/EXPERIENCE:
  • Education Qualifications: a degree or equivalent in a relevant field, like Computer Science, IT or Software Engineering. Microsoft or similar certification is a plus.
  • Relevant job experience is described as: job experience with similar essential duties and/or in similar industry
SKILLS / KNOWLEDGE / ABILITIES:
  • Strong analytical skills and ability to convey that information succinctly and clearly.
  • Strong interpersonal, teamwork, conflict resolution, and negotiation skills.
  • Strong time management, organizational, and prioritization capabilities.
  • Excellent oral and written communications skills internally and customer-facing with a focus on training.
  • Well-versed in communicating at both the technician as well as customer level.
  • Ability to positively influence and collaborate with stakeholders in other organizations to accomplish objectives while maintaining relationships.
  • Ability to remain approachable in a fast-paced environment.
REQUIREMENTS:
  • Remain stationary for extended periods
  • Ability to communicate information
  • Ability to bend, kneel, and stand
  • Ability to operate a computer
  • Ability to operate hand tools and equipment
  • Possess/maintain a Valid Driver’s License
  • Travel requirement
  • Ability to pass a Fingerprint-Based Background Check

About the Company

A

Advantage Tech

Advantage Technical is an engineering and information technology services company. We offer 50+ years of specialty experience and an enviable network of connections for employers and job seekers alike.

We have specialization and depth in a number of critical industries including medical device, communications, product manufacturing, pharmaceuticals, chemicals, energy, semiconductor, government and defense. We also understand the commonalities and the differences across every client we serve. We will deliver the technical support you need to compete and win in the 21st century.

Advantage Technical supports our clients both locally and virtually from our regional hub and branch network and has excellent coverage for you and your organization across all of the US and Canada. Wherever you are, we will provide the highly talented resources you need to meet your goals and strengthen your business.
COMPANY SIZE
500 to 999 employees
INDUSTRY
Engineering Services
WEBSITE
https://advantagetechnical.com/

Resume Resources

Free Resume TemplatesFree Resume Builder