Shoshin Technologies is a fast-growing MSP providing cutting-edge IT services for small businesses on the Outer Banks and northeastern North Carolina. We're a tight-knit team that provides extensive opportunities for touching new and diverse technologies and career growth. We're looking for a driven help desk tech to join our friendly, professional team.
We'll Provide:
Guaranteed salary 48-54K with opportunities for bonuses
Remote work and all the equipment you'll need to be effective
A friendly, open-minded team where you can ask questions and bring your ideas to the table
Continued IT training opportunities and support for career development
Comprehensive benefits including health insurance, retirement, PTO, and your birthday off from work!
What You'll Do:
Troubleshoot, diagnose, and resolve issues with operating systems, VOIP, O365/Active Directory, AWS, and more!
Support client hardware and software in a wide variety of end user environments
Use backup and recovery software and methodologies and basic firewall functions
Troubleshoot basic networking hardware and protocols
Use a ticketing system to manage client issues and accurate documentation
Skills You'll Need:
2-4 years IT experience
Microsoft stack experience preferred (O365, Exchange Online, SharePoint Online, Intune, Azure AD, Teams, as well as Windows Server)
Basic understanding of virtualization platforms such as VMware or Hyper-V
Understanding of networking: TCP/IP, LAN / DMZ / WAN, DHCP, DNS, Routing, Switching, and Firewalls
MSP experience preferred
Familiarity with ConnectWise solutions preferred
AWS experience preferred
Strong positive mentality, problem-solving, communication, and teamwork skills
Ready to Apply?
Quick apply with your resume here OR
Get a head start on our application and aptitude testing process here: https://www.ondemandassessment.com/o/JB-2PZ768TU2/landing?u=1182753