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Help Desk Technician

PeopleSharp

Kill Devil Hills, NC(remote)

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JOB DETAILS
SALARY
$48,000–$54,000 Per Year
SKILLS
Amazon Web Services (AWS), Backup Software, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DMZ, DNS (Domain Name System), Data Recovery, Documentation, Firewalls, Hardware Administration, Hardware Virtualization, Help Desk, Identify Issues, Information Technology & Information Systems, Local Area Network (LAN), Microsoft Active Directory, Microsoft Exchange Server, Microsoft Hyper-V, Microsoft Product Family, Microsoft SharePoint, Microsoft Windows Azure, Microsoft Windows Server, Network Administration/Management, Network Protocols, Network Routing, Network Switching, Network System Hardware, Operating Systems, Problem Solving Skills, Sales Management, Small Business, Software Administration, Systems Administration/Management, TCP/IP (Transmission Control Protocol/Internet Protocol), Team Player, Technical Support, VMWare, VoIP (Voice over IP), Wide Area Network (WAN), Work From Home
LOCATION
Kill Devil Hills, NC(remote)
POSTED
6 days ago
Shoshin Technologies is a fast-growing MSP providing cutting-edge IT services for small businesses on the Outer Banks and northeastern North Carolina. We're a tight-knit team that provides extensive opportunities for touching new and diverse technologies and career growth. We're looking for a driven help desk tech to join our friendly, professional team.

We'll Provide:
  • Guaranteed salary 48-54K with opportunities for bonuses
  • Remote work and all the equipment you'll need to be effective
  • A friendly, open-minded team where you can ask questions and bring your ideas to the table
  • Continued IT training opportunities and support for career development
  • Comprehensive benefits including health insurance, retirement, PTO, and your birthday off from work!
What You'll Do:
  • Troubleshoot, diagnose, and resolve issues with operating systems, VOIP, O365/Active Directory, AWS, and more!
  • Support client hardware and software in a wide variety of end user environments
  • Use backup and recovery software and methodologies and basic firewall functions
  • Troubleshoot basic networking hardware and protocols
  • Use a ticketing system to manage client issues and accurate documentation
Skills You'll Need:
  • 2-4 years IT experience
  • Microsoft stack experience preferred (O365, Exchange Online, SharePoint Online, Intune, Azure AD, Teams, as well as Windows Server)
  • Basic understanding of virtualization platforms such as VMware or Hyper-V
  • Understanding of networking: TCP/IP, LAN / DMZ / WAN, DHCP, DNS, Routing, Switching, and Firewalls
  • MSP experience preferred
  • Familiarity with ConnectWise solutions preferred
  • AWS experience preferred
  • Strong positive mentality, problem-solving, communication, and teamwork skills
Ready to Apply?
Quick apply with your resume here OR
Get a head start on our application and aptitude testing process here: https://www.ondemandassessment.com/o/JB-2PZ768TU2/landing?u=1182753

About the Company

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PeopleSharp

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