Help Desk Technician

First National Bank Texas

Killeen, TX

JOB DETAILS
SKILLS
Communication Skills, Customer Support/Service, Help Desk, Identify Issues, Lift/Move 50 Pounds, Office Equipment, Problem Solving Skills, Technical Support, Telephone Skills, Training/Teaching, Willing to Travel
LOCATION
Killeen, TX
POSTED
1 day ago
Job Description
* Answer incoming calls
* Troubleshoot and resolve technical problems; escalate accordingly
* Act as a liaison between company employees and the IT support departments
* Support and monitor various software, applications, and hardware
* Perform follow-up calls to customers and other IT departments regarding tickets/issues
* Effectively communicate with technical and non-technical audiences
* Complete company-provided customer service training as required
* Periodic travel may be required
* Other duties as assigned

Physical Requirements:
* Must be able to remain in a sitting stationary position for extended periods of time
* Constantly operate a computer and other office machinery
* May be required to climb ladders and perform overhead and under desk work
* Ability to lift up to 50 pounds

FNBT is an equal opportunity employer.

About the Company

F

First National Bank Texas

Our History

First National Bank Texas (FNBT), First Convenience Bank (FCB), Fort Hood National Bank (FHNB), First Community Mortgage (FCM), and First Community Services (FCS) continue to thrive. Founded as First National Bank of Killeen in 1901, FNBT has been serving the community for over 120 years. 

FNBT has become an industry leader in in-store banking. In the last ten years, we’ve steadily expanded our locations to over 330 banking centers and 340 Gold Key Network* ATMs across Texas, New Mexico, Arizona and Arkansas.

FNBT maintains a grassroots principle. We remain committed to providing a combination of modern convenience and old-fashioned service.

Why Choose Us?

Here in the FNBT family, we are fiercely proud of our past and excited about our bright future. Independently owned and operated with over 330 locations and 3100 employees state-wide, we offer growth and advancement in a fun and fast-paced environment.

We offer many advantages to our team members, some of the most notable benefits include:
•Opportunities for advancement
•Professional training
•Performance incentive pay
•Tuition assistance
•Health benefits
•Personal and vacation pay
•401(k)

We are pleased you have considered advancing your career with us!

COMPANY SIZE
2,500 to 4,999 employees
INDUSTRY
Banking
FOUNDED
2009
WEBSITE
https://www.1stnb.com/