Help Desk Technician

About Christy Sports:

At Christy Sports, we believe Outside is Better. It’s not just a motto, it’s a fact. It makes people happier, healthier, and more connected. That’s why we go out of our way to help people experience the mountain lifestyle by building authentic relationships, offering humble expertise, and sharing a genuine love for what we do. Driven by our unmatched passion for the outdoors, we are always advancing. In-store and online, within our industry, and with the communities we serve, we bring a spirit of innovation to every aspect of what we do. We were founded in Colorado in 1958, but we’ve been chasing adventure for much longer. Skiing and snowboarding aren’t just a job for us, it’s a lifestyle. No matter your level, we strive to give you the best experience possible and invite you to experience the joy of mountain life and sport with us.

Headquartered in Lakewood, Colorado, Christy Sports is one of the leading outdoor specialty retailers in the nation with more than 50 locations in Colorado, Utah, Washington, and Montana. In addition to offering a broad selection of retail merchandise in its stores and through multiple e-commerce sites, Christy Sports is a leading provider of Rental and Equipment Services. During the winter off-season, the Company operates highly professional outdoor businesses including Patio Furniture & Cycling to inspire further and enable Christy Sports guests’ healthy lifestyles, and to leverage its operational infrastructure and passionate employee base.

Share the Stoke for Christy Sports Values.

We are welcoming - We meet people where they are without judgement. Whether they're seasoned veterans, first-timers, locals, or vacationers, they trust us to set them up for success with quality equipment and great service.

We are ambassadors of lifestyle - We love what makes the mountain lifestyle special: the people, the environment, and the communities. We want our guests to discover and love the mountain lifestyle as much as we do.

We are rooted in experience - By keeping the history of our roots alive, we maintain the quality service, authenticity, and expertise that our guests value and what made us special in the first place.

We are one team - We make our company a great place to work by collaborating, problem-solving, being accountable, and recognizing our accomplishments. We are each unique contributors to a greater whole.

We are always evolving - Our customer* expectations continue to evolve. To meet their needs, we must evolve to stay relevant. We embrace change and always look for the next evolution of what we can do. *Internal & External

Position Summary

Christy Sports is seeking a Help Desk Technician to provide technical support to employees throughout the Intermountain West. As a member of the Technical Services team, you will respond to employee requests through our enterprise ticketing system while delivering technical support through phone, email, and remote support tools.

This role requires a foundational understanding of information technology, including workstation deployment and support, Microsoft 365 administration, network troubleshooting, and enterprise application support. Success in this position requires strong technical aptitude, sound judgment, excellent customer service, and the ability to independently prioritize work, manage multiple responsibilities, and deliver reliable solutions in a fast-paced retail environment.

The Help Desk Technician is expected to take ownership of assigned work, collaborate effectively with technical and business partners, contribute to process and documentation improvements, and continuously expand technical knowledge to support the evolving needs of the organization. This role provides opportunities to develop skills in systems administration, Microsoft cloud technologies, networking, cybersecurity, and enterprise application support while making meaningful contributions to the success of the Information Technology team.

This position supports a retail organization operating across multiple states and requires occasional after-hours support and flexibility during peak business periods.

Job Responsibilities

1. Monitor Technical Services support queues, including voicemail, email, and the enterprise ticketing system, to deliver timely support to end users.
2. Prioritize and manage support requests based on business impact and established service level expectations while delivering an exceptional customer experience.
3. Triage issues reported by end users utilizing standard operating procedures, knowledge base articles, and established troubleshooting processes.
4. Assess the type and severity of incidents, resolve issues independently whenever possible, and escalate complex issues to senior technicians, systems administrators, vendors, or application owners as appropriate.
5. Provide entry-level support for Microsoft Windows workstations, Microsoft 365 applications and services, wired and wireless network connectivity, VPN connectivity, and enterprise business applications.
6. Document all work performed within the enterprise ticketing system, maintain accurate technical documentation, and contribute to knowledge base articles and standard operating procedures.
7. Configure and deploy new hardware including desktop and laptop computers, monitors, USB docking stations, wireless access points, network switches, printers, and peripherals.
8. Perform light infrastructure installation work, including cable installations, wireless access point deployments, television mounting, printer deployments, and general technology setup projects.
9. Perform entry-level Windows administration tasks as assigned.
10. Identify opportunities to improve support processes, documentation, and the end-user experience, recommending practical solutions that increase efficiency and service quality.
11. Support user onboarding, offboarding, and workstation lifecycle management activities.
12. Participate in the Technical Services on-call rotation, providing after-hours support for critical business systems, retail locations, and end-user issues as required.
13. Demonstrate professionalism, ownership, accountability, initiative, and a commitment to continuous learning while contributing to team goals and delivering high-quality technical support.

Required Skills

• Ability to install, configure, and patch Microsoft Windows operating systems

• Experience deploying and configuring desktop and laptop hardware

• Experience supporting Microsoft 365 applications and services

• Experience troubleshooting wireless and VPN network connectivity

• Experience installing and updating software applications

• Strong troubleshooting and problem-solving abilities

• Excellent verbal and written communication skills

• Strong customer service and interpersonal skills

• Ability to create clear and comprehensive technical documentation

• Ability to work independently and effectively manage competing priorities

• Ability to troubleshoot and respond to issues during assigned on-call shifts

• Experience providing remote support is preferred

Education & Experience

• Associate degree in Computer Science, Information Technology, or a related field, and/or equivalent work experience

• Minimum of one (1) year of experience providing technical support directly to end users

• Minimum of one (1) year of Microsoft Windows administration experience

• Minimum of one (1) year of Microsoft 365 administration experience

• Minimum of one (1) year of entry-level network administration experience

Preferred Certifications

• CompTIA A+

• CompTIA Network+

• Cisco CCENT or equivalent

Work Schedule & On-Call Expectations

• This position is primarily an in-person role located in Lakewood, Colorado.

• Opportunities to work remotely may be considered following a successful 90-day performance review.

• Participation in a rotating on-call support schedule is required.

• On-call responsibilities may include evenings, weekends, holidays, and emergency response situations.

• Employees assigned to on-call duty must be able to respond to critical business-impacting incidents within established service-level expectations.

The Perks and Benefits:

• Free Employee Ski Pass
• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Employee Discounts (ski, retail, outdoor industry, and much more!!)

Equal Opportunity Employer:

Christy Sports is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized because of such a request.

The range is $22-$24/hour. Actual pay will be adjusted based on experience.

**Bonus eligible based upon company performance indicators

WORKING CONDITIONS

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The employee must regularly lift and /or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. (Request help with heavy or awkward boxes/products). Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception, and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb stairs and ladders, stoop, kneel, crouch, or crawl and talk or hear. The employee is frequently required to walk.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The noise level in the work environment is usually moderate.