About Us
Boston Managed IT is a fast-growing MSP serving businesses across Greater Boston. We support clients in healthcare, finance, legal, and professional services - keeping their technology running so they can focus on what they do best. We're expanding our team and looking for sharp, client-focused technicians who want to grow with us.
The Role
As a Help Desk Technician, you'll be the first point of contact for our clients' IT needs. You'll resolve issues quickly, communicate clearly, and escalate intelligently - all while building relationships that keep clients confident in our service.
What You'll Do
Respond to and resolve help desk tickets via phone, email, and chat (hardware, software, networking, M365)
Triage and escalate complex issues to Level 3 engineers when needed
Perform onboarding/offboarding tasks: account setup, device provisioning, access management
Document all incidents and resolutions in our ticketing system (ConnectWise / Autotask)
Support clients on-site when needed across the Greater Boston area
Monitor alerts and assist with proactive maintenance tasks
Requirements
What We're Looking For
1-3 years of IT support or help desk experience (MSP experience a strong plus)
Working knowledge of Windows 11, Microsoft 365, Active Directory, and basic networking (DNS, DHCP, TCP/IP)
CompTIA A+, Network+, or Microsoft certifications preferred
Strong communication skills - you'll be client-facing daily
Ability to manage multiple tickets simultaneously without dropping the ball
Valid driver's license (on-site visits required)
Nice to Have
Experience with RMM tools (Datto, NinjaRMM, SuperOps)
Familiarity with cybersecurity basics (MFA, EDR, phishing response)
Exposure to HIPAA or SOC 2 environments
Benefits
Why Join Us
Competitive salary + bonus health
Paid certifications and training (we invest in your growth)
Clear promotion path: L1 L2 L3 Engineer
Collaborative team, no micromanagement
Base Salary $58K-$72K (L1 toward lower end, L2 upper end)
Annual Bonus $2,000-$4,000 performance-based
PTO Unlimited with priar approval
Cert reimbursement Up to $1,500/year for CompTIA, Microsoft, etc.
Hybrid flexibility 2 days in-office/field, 3 remote (where client allows)
| Location | Waltham, MA |
| Salary | $58,000–$72,000 Per Year |