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Help Desk Jobs in Los Angeles, CA

Help Desk Technician

Stand 8
  • Los Angeles, California
    30+ days ago

    Job Description

    STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India.

    We are seeking a Help Desk Technician to provide onsite IT, helpdesk, and audio-visual support in a fast-paced academic technology environment. This contract role will support students, faculty, and staff across hardware, software, learning spaces, live events, and technical production needs. The role requires a customer-focused IT support generalist who can troubleshoot across Windows, Mac, AV, and collaboration technologies while supporting daily operations onsite. This is a 4-month contract opportunity with possible extension to 6 months, working onsite 5 days a week from 7:30 AM-4:00 PM.

    Location & Work Type:
    Location: Los Angeles, California
    Work Type: Onsite

    Key Responsibilities:
    • Provide general software, hardware, and technical support for students, faculty, and staff from a dedicated on-site helpdesk.
    • Provide a wide range of Tier 1 and Tier 2 Information Technology and Audio-Visual support services for faculty, students, and staff.
    • Support the utilization of technology-enhanced learning spaces, including fully networked AMX and Extron-based ecosystems with integrated IP-based collaboration, presentation, distribution, and recording technologies.
    • Conceptualize and develop knowledge center documents and training materials, including screengrabs, workflow diagrams, checklists, and quick reference guides.
    • Support computer imaging, backups, restoration, software installation, diagnostics, and troubleshooting efforts.
    • Provide printer, scanner, and multi-function device support.
    • Provide user VOIP phone support.
    • Conduct research on new and emerging technologies, make recommendations, and generate reports as needed.
    • Assist with management and creation of user accounts; and evangelize and enforce IT security policies.
    • Provide in-person, real-time, audio-visual multimedia production system operation and event execution support, including mixing audio, switching cameras, managing playback and streaming solutions, mic'ing guests, directing, and supporting technical productions and event streaming.
    • Assist with supervising student workers and office security procedures, including opening and closing.
    • Assist with equipment management, distribution, collection, documentation, and inventorying.
    • Provide exceptional customer service with a genuine enthusiasm for embracing and evangelizing new technologies, automation, and practices.
    • Learn, grow, innovate, and refine skillsets continually.
    Qualifications:
    Required:
    • Experience with, and knowledge of, edge and peripheral device support and general computer helpdesk technologies, workflows, and support.
    • Fluent in both Windows PC and Apple Mac operating systems and computing environments.
    • Fluent in Microsoft Office 365, including Outlook, SharePoint, Teams, Word, and Excel.
    • Strong verbal and written communication skills.
    • Ability to identify and troubleshoot personal computer hardware issues.
    • Fluent in computer imaging technology and workflow.
    • Fluent in Windows Active Directory Services.
    • Ability to use, troubleshoot, and support Audio-Visual Technologies.
    • Ability to physically setup, wire, install, replace, and re-work hardware installations including basic servers, desktops, audio visual components, and new technologies.
    • Ability to explain technical concepts to non-technical people in a positive, patient and friendly manner.
    • Ability to troubleshoot IT problems remotely via IP support technologies or phone when required.
    • Ability to work efficiently on simultaneous projects (fixes), manage time within a fast-paced academic environment, and troubleshoot technologies in a "live production/class" environment.
    • Ability to troubleshoot and quickly learn and support new software and solutions.
    • Ability to use and support issue tracking, service ticketing, and asset management databases.
    • Be receptive to critical feedback.
    • Flexibility in work scheduling is required. May include some evenings and weekends.
    • Comfortable working with Macs, PCs, and mobile devices in a platform-agnostic, innovative, "BYOD" environment.
    • Willingness to grow, learn, and adapt to new technologies and related opportunities.
    Preferred (Optional):
    • Experience with live production, audio mixing consoles, switche

    Numbers & Facts

    LocationLos Angeles, California

    Skills

    • AMXunmatched
    • Academic Backgroundunmatched
    • Apple Macsunmatched
    • Asset Managementunmatched
    • Audiovisualunmatched
    • Automationunmatched
    • Communication Skillsunmatched
    • Computer Securityunmatched
    • Computer Systemsunmatched
    • Cross-Functionalunmatched
    • Customer Relationsunmatched
    • Customer Support/Serviceunmatched
    • Data Recoveryunmatched
    • Desktop Administrationunmatched
    • Desktop PCunmatched
    • Diagnostics Solutions/Softwareunmatched
    • Distribution Managementunmatched
    • Document Scannersunmatched
    • Documentationunmatched
    • Ecosystemsunmatched
    • Emerging Technologyunmatched
    • Extronunmatched
    • Hardware Administrationunmatched
    • Hardware Installationunmatched
    • Help Deskunmatched
    • IP (Internet Protocol)unmatched
    • Identify Issuesunmatched
    • Information Systems/Technology IS/IT Administrationunmatched
    • Information Technology & Information Systemsunmatched
    • Mac Operating Systemunmatched
    • Microsoft Active Directoryunmatched
    • Microsoft Excelunmatched
    • Microsoft Officeunmatched
    • Microsoft Outlookunmatched
    • Microsoft SharePointunmatched
    • Microsoft Windows Operating Systemunmatched
    • Microsoft Windows System Administrationunmatched
    • Microsoft Wordunmatched
    • Mobile Devicesunmatched
    • Multimediaunmatched
    • Multitaskingunmatched
    • Operationsunmatched
    • People Managementunmatched
    • Peripheral Hardwareunmatched
    • Presentation/Verbal Skillsunmatched
    • Printersunmatched
    • Production Supportunmatched
    • Production Systemsunmatched
    • Reporting Skillsunmatched
    • Research Skillsunmatched
    • Software Administrationunmatched
    • Software Installationunmatched
    • System Operationsunmatched
    • Technical Supportunmatched
    • VoIP (Voice over IP)unmatched
    • Writing Skillsunmatched

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