Help Desk Technician

E-Logic is seeking Help Desk Engineers to provide technical support in Assabet Valley Collaborative managed IT services environment. This role serves as the first point of contact for end users, delivering timely troubleshooting and resolution of hardware, software, and network issues. This position supports a 24x7x365 service model and requires strong problem-solving skills, effective communication, and a customer-focused approach.

Key responsibilities:

• Handle basic user issues (password resets, access issues)
• Log and track incidents in ticketing system
• Provide first-line troubleshooting and escalation
• Resolve escalated issues related to systems and applications
• Support account management, device configuration, and connectivity
• Assist with patching and system updates

Qualifications

• 1-5 years of IT support experience
• Troubleshooting and system knowledge
• Handle complex technical issues and root cause analysis
• Support infrastructure, servers, and network troubleshooting
• Work closely with engineers and architects on solutions
• Deep knowledge of systems, networking, and enterprise tools

Important Notice:

This role is part of a proposal for Assabet Valley Collaborative . Hiring is contingent upon the selection of the consultant. Selected candidates will be included in the proposal and must authorize the use of their resume for submission.