Help Desk Technician

Crescens Inc.

Middletown, CT

JOB DETAILS
SKILLS
Computer Skills, Computer Systems, Customer Escalations, Customer Relations, Customer Support/Service, Detail Oriented, Develop and Maintain Customers, Hardware Installation, Help Desk, Identify Issues, Microsoft Active Directory, Microsoft Windows Operating System, PC Hardware, Software Installation, Systems Administration/Management, Technical Support
LOCATION
Middletown, CT
POSTED
3 days ago
Job title : Help Desk Technician
Location: Middletown ,CT
Contract : 12 + Months

We currently need a Help Desk Technician to provide level one technical support and to process agency user forms for user moves, adds and changes. The home location will be the central office in Hartford. Attention to detail and maintaining a customer focus is essential. The Technician will need to provide responsive support to agency end users and escalate as necessary. The incumbent will need to be able to review forms for completeness and assist customers with properly completing the forms. They will follow agency procedures for creating and modifying user accounts on various agency systems. Some interaction with other state agencies will be required to complete the required processing.

Required /Desired :
  • A minimum of one (1) year of prior experience demonstrating the following knowledge
  • and skills:
  • PC Hardware and software installation
  • End user support - face to face and via telephone
  • Excellent customer service skills
  • Experience with computer system and user administration.
  • Technical familiarity with Microsoft Active Directory.
  • Experience with Windows 10,11
  • Experience with Office 365
  • Experience with Device Management, Device Imaging, Device Troubleshooting

About the Company

C

Crescens Inc.

Crescens Inc. is an industry leader in providing IT staffing services and tailored workforce solutions to meet the demanding expectations and distinctive needs of clients across the United States and Canada.  We have grown tremendously in the past years and have been applauded by our clients for the quality of workforce and the quick turnaround time. We have evolved from good service to great service and all management plans are geared towards quality

Our vision is to be the best in Talent Acquisition and strive for excellence consistently by focusing on four performance dimensions; Quality, Efficiency, Cost and Risk.  A satisfied client and candidate are the backbone to our continued success. Headquartered in New Jersey, we are a team with unique expertise to deliver exceptional results to our clients by setting benchmarks and establishing best practices. 

COMPANY SIZE
20 to 49 employees
INDUSTRY
Computer/IT Services
FOUNDED
2002
WEBSITE
http://crescensinc.com/