IT Systems Engineer CFS
Grand Rapids, MI3 days ago
- $90,000–$120,000 Per Year
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Skills
- 1st Level Supportunmatched
- Best Practicesunmatched
- Communication Skillsunmatched
- CompTIA A+unmatched
- CompTIA Network+unmatched
- Computer Maintenanceunmatched
- Computer Workstationsunmatched
- Continuous Improvementunmatched
- Customer Relationsunmatched
- Customer Support/Serviceunmatched
- Desktop Administrationunmatched
- Desktop PCunmatched
- Detail Orientedunmatched
- Documentationunmatched
- Endpoint Securityunmatched
- Equipment Replacementunmatched
- Establish Prioritiesunmatched
- Help Deskunmatched
- Hybrid Cloudunmatched
- Identify Issuesunmatched
- Information Technology & Information Systemsunmatched
- Internet Securityunmatched
- Laptop PCunmatched
- Microsoft Active Directoryunmatched
- Microsoft Officeunmatched
- Microsoft Windows Azureunmatched
- Microsoft Windows Operating Systemunmatched
- Mobile Devicesunmatched
- Multitaskingunmatched
- Network Systemsunmatched
- Organizational Skillsunmatched
- Peripheral Hardwareunmatched
- Printersunmatched
- Problem Solving Skillsunmatched
- RMONunmatched
- Software Administrationunmatched
- Support Documentationunmatched
- Systems Administration/Managementunmatched
- Systems Maintenanceunmatched
- Team Playerunmatched
- Technical Supportunmatched
- Time Managementunmatched
- User Account Administrationunmatched
- VPN (Virtual Private Network)unmatched
Description
Position: Help Desk Technician
Salary: $45,000–$50,000
Benefits: Medical/Dental/Vision, 401(k), PTO, Paid Holidays, Professional Development Opportunities
Location: Muskegon, MI | Onsite
Overview of the Help Desk Technician Position: The Help Desk Technician serves as the first point of contact for end users experiencing technical issues. This role is responsible for providing exceptional customer service while troubleshooting hardware, software, network, and system-related problems. The ideal candidate is a proactive problem solver who enjoys helping others and thrives in a fast-paced technology environment.
Responsibilities of the Help Desk Technician:
Preferred Experience of the Help Desk Technician:
Bonus Experience of the Help Desk Technician:
#INAUG2026 #LI-HP1
Salary: $45,000–$50,000
Benefits: Medical/Dental/Vision, 401(k), PTO, Paid Holidays, Professional Development Opportunities
Location: Muskegon, MI | Onsite
Overview of the Help Desk Technician Position: The Help Desk Technician serves as the first point of contact for end users experiencing technical issues. This role is responsible for providing exceptional customer service while troubleshooting hardware, software, network, and system-related problems. The ideal candidate is a proactive problem solver who enjoys helping others and thrives in a fast-paced technology environment.
Responsibilities of the Help Desk Technician:
- Provide first-level technical support for desktops, laptops, mobile devices, printers, and other end-user hardware.
- Respond to support tickets, phone calls, emails, and walk-up requests in a timely manner.
- Troubleshoot and resolve hardware, software, and connectivity issues.
- Install, configure, and maintain operating systems, software applications, and peripheral devices.
- Create, manage, and disable user accounts within Active Directory and Microsoft 365 environments.
- Document support requests, resolutions, and technical procedures within the ticketing system.
- Escalate complex technical issues to senior IT staff when necessary.
- Assist with workstation deployments, upgrades, and equipment replacements.
- Support remote users and troubleshoot VPN, email, and network access issues.
- Participate in IT projects and contribute to continuous improvement initiatives within the department.
Preferred Experience of the Help Desk Technician:
- 1+ years of Help Desk, Desktop Support, or Technical Support experience.
- Experience supporting Windows operating systems and Microsoft Office applications.
- Working knowledge of Active Directory, Microsoft 365, and basic networking concepts.
- Experience using ticketing systems and documenting technical issues.
- Strong troubleshooting and problem-solving abilities.
- Excellent customer service and communication skills.
- Ability to prioritize multiple tasks and manage workload effectively.
- Experience supporting printers, mobile devices, and common office technology.
- Strong attention to detail and organizational skills.
- Ability to work independently and as part of a team.
Bonus Experience of the Help Desk Technician:
- CompTIA A+, Network+, or related certifications.
- Experience supporting hybrid or cloud-based environments.
- Familiarity with Azure Active Directory and Intune.
- Experience with remote monitoring and management (RMM) tools.
- Exposure to cybersecurity best practices and endpoint protection tools.
- Associate's or Bachelor's degree in Information Technology or related field (preferred but not required).
#INAUG2026 #LI-HP1
Numbers & Facts
| Location | Muskegon, MI |
| Industry | Financial Services |
| Salary | $45,000–$50,000 Per Year |
| Company Size | 500 to 999 employees |
| Year Founded | 1994 |
| Website | http://www.cfstaffing.com/ |
About Company
Founded by CPA firms in 1994, Creative Financial Staffing has spent over 30 years helping job seekers and employers succeed. In fall 2025, we rebranded as CFS—a name that reflects our full range of expertise while staying true to the trusted company you know.
CFS is the industry’s leading employee-owned staffing firm, connecting top talent in accounting, finance, technology, and human resources. We provide skilled professionals on both a temporary and permanent basis across diverse industries, leveraging our extensive network to match the right people with the right opportunities.
Our dedication to excellence extends to our award-winning culture, recognized repeatedly for growth, recruiting, workplace environment, and employee support. Honors include Forbes’ “America’s Best Recruiting and Temporary Staffing Firms,” Staffing Industry Analysts’ top U.S. staffing rankings, FlexJobs’ Top 100 Companies for Remote and Hybrid Work, Top Workplaces USA, Newsweek’s Best Practices awards, and more.
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