Americans with Disabilities Act (ADA), Anti-Virus Software, Audiovisual, Computer Maintenance, Computer Networks, Computer Software, Conferences, Ethernet Cable, Genetics, Help Desk, Interpersonal Skills, Maintenance Services, Network Administration/Management, Network Cable, Network Operating Systems, Network System Hardware, Office Equipment, Peripheral Hardware, Presentation/Verbal Skills, Problem Solving Skills, Public/Media/Press/Analyst Relations, Publications, Regulations, Software Administration, Software Installation, Systems Administration/Management, Telephone Skills, Trouble Tickets, Writing Skills
JOB SUMMARY: This position manages and answers incoming support calls from users in other county departments. Creates repair tickets for tracking problems and then processes and assigns those tickets. Prepares new computers by installing all necessary updates and software for its intended use.
- ESSENTIAL JOB FUNCTIONS:
- Answers incoming service calls and enters issues into a trouble ticket system.
- Accepts and completes any trouble tickets that are within the knowledge level of this technician.
- Assigns trouble tickets outside of this technician's knowledge to the appropriate higher-level technicians.
- Prepares new computers by installing software, applying updates, adding the computer to the required Domain and confirming Antivirus software installation.
- Install specialized software, scanners, receipt printers, etc. based on the computer's intended use.
- Should be able to install and terminate ethernet cabling.
- Should have basic networking knowledge.
- Assists in inspecting, maintaining, and replacing network cabling, voice/data jacks.
- Attends meetings, conferences, workshops, and training sessions and reviews publications and audio-visual materials to remain current in assigned work area.
- Keeps immediate supervisor and designated others fully and accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems.
- Performs other related duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Knowledge of county and department regulations, policies, and procedures.
- Knowledge of computer networks, including network operating systems, connectivity, configuration, and maintenance.
- Knowledge of job-related software applications.
- Skill in the use of modern office equipment.
- Skill in the installation, maintenance, and repair of computer networks, including hardware, software, and peripherals.
- Skill in public and interpersonal relations.
- Skill in oral and written communication.
QUALIFICATIONS:
- Knowledge of computer networks, including network operating systems, connectivity, configuration, and maintenance.
- Knowledge of job-related software applications.
- Skill in the installation, maintenance, and repair of computer networks, including hardware, software, and peripherals.
- High School diploma/GED and two (2) years of related experience, or equivalent.
ADDITIONAL METHODS TO APPLY: (Previous applicants should reapply.)
- Visit www.leeco.us go to HUMAN RESOURCES click JOB APPLICATION under Related Links
- Completed job application can be faxed to 334-737-3609 or emailed to humanresources@leeco.us by the closing
date listed on the job announcement.
- Paper applications are available at Lee County Commission Human Resources office located at 215 South 9th Street
Opelika, AL (Second Floor) from 8:30 a.m. to 4:30 p.m.
- Applicants can also apply at the Alabama State Employment Office.
Lee County is an Equal Opportunity Employer, we will recruit, hire, train, promote, discipline, and discharge in all eligible job groups without unlawful discrimination based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, political affiliation or genetic information or any other characteristics protected by law. To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described in accordance to Subtitle A of Title II of the Americans with Disabilities Act (42 U.S.C. 12131).