Help Desk Technician

Axelon Services Corporation

Pataskala, OH

JOB DETAILS
SALARY
JOB TYPE
Full-time
SKILLS
Analysis Skills, Apple iPhone, Asset Management, Business Support, Citrix Product Family, Communication Skills, Computer Security, Cross-Functional, Customer Relations, Customer Support/Service, Desktop Administration, Desktop PC, Establish Priorities, Help Desk, ITIL (IT Infrastructure Library), Information Systems/Technology IS/IT Administration, Information Technology & Information Systems, Interpersonal Skills, Laptop Hardware, Laptop PC, Microsoft Active Directory, Microsoft Internet Explorer Browser, Microsoft Office, Microsoft Windows Operating System, Mobile Devices, Network Administration/Management, Printers, Requirements Management, Software Administration, Technical Support, Willing to Travel
LOCATION
Pataskala, OH
POSTED
Today
Job Title: Help Desk Technician / Analyst 2 Location: Pataskala, OH | Pay: 32.82/hr Contract Duration: 18 months **Will travel weekly to 11902 Middleton Pike Road, Bowling Green, OH** Skills: The selected candidate will provide Application and Desktop Support services. This includes troubleshooting for PC, network, phone, printer hardware and software, mobile devices, handhelds. The selected candidate will also participate in technology refresh projects, provides in-person, desk-side and remote support to business users. In addition, the Desktop Support candidate will serve as the initial point of contact for troubleshooting all IT related problems. The ability to communicate effectively and professionally with business users, clients and internal IT support elements is a must. Requirements/Qualifications: Excellent customer service, interpersonal and communication skills Strong prioritization skills Ability to adapt to changing technologies and learn new technologies Bachelors in Information Technology or Associates plus 3-5 years of Experience Experience with ITIL focused ticket management tools. IVANTI is a plus but not required. Desktop/Laptop Imaging experience Hardware & software Application Maintenance and Support Perform asset management requirements Comply with client IT Standard Processes and Procedures Comply with IT Client Services organization and IT security policies Coordinate resolution activities with all involved parties, but serve as the single point of contact for end users Duties as assigned by manager Technology Requirements: MS Office 365, Microsoft Teams, Windows 10, PXE with imaging computers, Edge, Internet Explorer, Active Directory, iPhone support, Citrix, Remote Assistance/ Remote Desktop, Client Desktop/Laptops, Multi-Function printers

About the Company

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Axelon Services Corporation