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Help Desk Technician

US Tech Solutions, Inc.

Phoenix, AZ

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JOB DETAILS
SKILLS
Assembly Line, Communication Skills, Environmental Regulations, Help Desk, Identify Issues, Manufacturing, Manufacturing Equipment, Manufacturing Execution Systems (MES), Manufacturing Systems, Printing, Problem Solving Skills, Production Support, Production Systems, Programmable Logic Controller (PLC), Quality Engineering, SQL Databases, Safety/Work Safety, Startup, Team Player, Technical Support
LOCATION
Phoenix, AZ
POSTED
Today
Duration: 03 months with possible extension

 Job Description:
The MES Support - Nights role provides overnight support for the Manufacturing Execution System (MES) in a production environment. This person will help keep manufacturing lines running by responding to MES issues, supporting users on the production floor, and escalating problems when needed. The role works closely with Operations, Quality, Engineering, and IT to support night shift production.
 
Responsibilities
  • Provide night shift support for MES-related issues on the production floor.
  • Respond to system problems that impact manufacturing and help restore normal operation.
  • Troubleshoot basic MES issues such as transaction failures, equipment connection issues, label printing problems, and user access concerns.
  • Support operators and production teams with MES questions and system use.
  • Escalate more complex issues to the appropriate teams and help track resolution.
  • Monitor MES activity during the shift and report issues that may affect production.
  • Document incidents, actions taken, and important updates for handoff to the next shift.
  • Assist with line startups, changeovers, and general production support as needed.
  • Follow site safety, quality, and environmental requirements.
  • Be available to work on-site during night shift hours and adapt to production needs.
 
Experience:
  • Basic experience with MES or other manufacturing systems preferred.
  • Experience working in a manufacturing, production, or technical support environment preferred.
  • Basic troubleshooting and problem-solving skills.
  • Good communication skills and ability to work with different teams.
  • Comfortable using computers, applications, and basic system tools.
  • Able to work independently and manage issues during off-shift hours.
 
Nice to Have
  • Familiarity with MES systems such as Rockwell FPTC, Camstar, or Siemens Opcenter.
  • Basic SQL or database knowledge.
  • Experience supporting production lines or shop floor systems.
  • Familiarity with manufacturing equipment or PLC-related environments.
 
Schedule:
30 hours per week with a rotating overnight schedule (9:00 p.m. – 5:00 a.m.)
  • Week 1: Monday, Tuesday, Friday, Saturday
  • Week 2: Wednesday, Thursday, Friday, Saturday
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
 
US Tech Solutions is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
 
AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.



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About the Company

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US Tech Solutions, Inc.

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