Are you passionate about technology and enjoy helping others solve technical issues? We are seeking a customer-focused Help Desk Technician to provide first-level technical support to internal users. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys troubleshooting hardware, software, and network issues.
Responsibilities:
Provide Tier 1 technical support via phone, email, chat, and in person
Troubleshoot hardware, software, printer, and basic network issues
Install, configure, and maintain desktops, laptops, mobile devices, and peripherals
Create, document, and resolve support tickets in the IT ticketing system
Escalate complex issues to senior IT staff when necessary
Set up user accounts, passwords, and access permissions
Assist with onboarding and offboarding employees, including equipment deployment
Document solutions and maintain accurate technical records
Deliver exceptional customer service while meeting service level expectations
Qualifications:
1–3 years of Help Desk, Desktop Support, or Technical Support experience
Working knowledge of Windows operating systems and Microsoft 365
Experience supporting Active Directory, Azure AD, or Entra ID preferred
Familiarity with ticketing systems such as ServiceNow, Jira, Zendesk, or Freshservice
Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
Experience supporting printers, VPNs, and remote users
Strong troubleshooting, communication, and customer service skills
CompTIA A+, Network+, or Microsoft certifications are a plus
Preferred Skills:
Microsoft Intune or Endpoint Manager
Remote support tools
Hardware deployment and imaging
Multi-site or hybrid workforce support
Why Join Us?
Competitive salary
Medical, dental, vision, and 401(k)
Paid time off and holidays
Professional development and certification opportunities
Collaborative team environment with opportunities for career growth
Schedule:
Full-time
Monday–Friday
Occasional after-hours or on-call support may be required
\nCompany Description
Headfarmer is a premier Consulting & Recruiting firm specializing in the placement of the upper echelon of Finance, IT, and Human Resource talent in the greater Phoenix area. We offer a unique process of "headfarming" which provides a level of professional support to both candidates and clients that exceeds recruiting industry standards.
Above it all, we believe in what we call selfless acts of service—we’re going to do the right thing for our clients and candidates, no matter what it means for us.
Hunters provide for today. Farmers cultivate for a generation. We’re not headhunters ... we’re Headfarmers.
Company Description
Headfarmer is a premier Consulting & Recruiting firm specializing in the placement of the upper echelon of Finance, IT, and Human Resource talent in the greater Phoenix area. We offer a unique process of "headfarming" which provides a level of professional support to both candidates and clients that exceeds recruiting industry standards. \r\n\r\nAbove it all, we believe in what we call selfless acts of service—we’re going to do the right thing for our clients and candidates, no matter what it means for us.\r\n \r\nHunters provide for today. Farmers cultivate for a generation. We’re not headhunters ... we’re Headfarmers.