Android, Apple Macs, Communication Skills, Computer Systems, Customer Relations, Customer Service Management, Customer Support/Service, Diagnostics Solutions/Software, Faculty Administration, Hardware Administration, Help Desk, Identify Issues, Information Technology & Information Systems, Laptop PC, Microsoft Active Directory, Mobile Devices, Peripheral Hardware, Printers, Problem Solving Skills, Software Administration, Technical Support, Time Management, iOS
Help Desk Technician opening with our client. IMMEDIATE NEED!
This is a contract role.
Great opportunity to work in the help desk field within a primary/secondary educational environment assisting students, teachers and administrative staff with technical and computer issues.
Overview of Duties
- Provide hardware and software support for all technologies
- Address help desk tickets efficiently and in a timely manner
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Record events and problems and their resolution in logs
- Install updates and configuration modifications to both PC’s and Mac’s
- Provide support for Android and iOS mobile devices
Qualifications
- Associate or Bachelor's Degree in Information Technology OR 5 years of experience in IT support, customer service and personal management and OR any equivalent combination of education and experience.
- Knowledge of computer systems (PCs, laptops, Chromebooks), networks, printers and peripherals
- Active directory experience
- Mobile device experience
- Good troubleshooting skills
- Ability to respond service issues after hours as needed
- Excellent communication skills
- Customer-oriented and cool-tempered
Help Desk Technician - 26-00438