Non-Certified - Position - TechJob Number0000760806Start DateOpen DateClosing DateJob TitleHelp Desk TechnicianExemption StatusTestNonexemptReports toChief Technology OfficerDate Revised12324Dept.SchoolTechnologyPrimary PurposeProvide a single point of contact for all district staff to resolve problems relating to computer- and communications-related services. Responsible for phone support technology issue evaluation and distribution of technology-related work orders.QualificationsEducationCertificationHigh school diploma or GEDSpecial KnowledgeSkillsBroad knowledge of computer hardware and software applicationsKnowledge of various operating systems UNIX DOS Windows MacintoshKnowledge of software used to develop spreadsheets databases and do word processingAbility to detect and resolve technical or technology-related problemsExcellent organizational communication and interpersonal skillsExperience_1_year of work experience in technical support positionMajor Responsibilities and DutiesTelephone SupportReceive phone calls and work cooperatively to assist end-users to resolve problems and use software and hardware. Communicate with software and hardware vendors to resolve end-user problems.Communicate with programmeranalyst to detect and resolve end-user problems with internally developed applications and database management.Technical SupportProcess technology-related work orders and assign priority to work orders. Evaluate and recommend technology-related repairs and costs. Arrange for contract repairs for work that cannot be performed by district staff.Analyze and identify trends in issue reporting and devise preventative solutions.Records and ReportsMaintain phone log records and use data to identify areas for improvement including training and maintenance support.Track all software materials and licenses performing routine inventories and filing.Compile maintain and file reports records and other documents as required.OtherComply with policies established by federal and state law State Board of Education rule and local board policy.Follow district safety protocols and emergency procedures.Other duties as assignedSupervisory ResponsibilitiesNoneMental DemandsPhysical DemandsEnvironmental FactorsToolsEquipment UsedHand tools and test instruments for electronic repairs and cable installations personal computers and peripheralsPostureProlonged sitting regular kneelingsquatting bendingstooping pushingpulling twistingMotionRepetitive hand motion frequent keyboarding and use of mouse regular walking graspingsqueezing wrist flexionextension reachingLiftingModerate lifting and carrying up to 44 poundsEnvironmentOccasional prolonged and irregular hours occasional districtwide travelMental DemandsWork with frequent interruptions maintain emotional control under stressThis document describes the general purpose and responsibilities assigned to this job and is not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.Job DescriptionView AttachmentFull Time or Part TimePart Time