Solvere One has established a top-level Managed Service Provider (MSP) brand focused on network security and proactive management solutions, serving as a chosen IT services and consulting provider. Solvere One focuses on corporate partnerships, proactively managing technology that proves vital for business security, productivity, and growth while reducing the cost of IT ownership. We provide executive-level, white-glove support.
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Position SummaryWe are seeking an Escalations Engineer with MSP experience to serve as a senior escalation resource and technical leader for the service desk. This role requires deep expertise across cloud platforms, hybrid environments, and networking, along with strong communication skills and the ability to resolve complex technical problems that may not have a clear, documented solution.Key Responsibilities
Act as the Tier 3 escalation point for the service desk
Support cloud, hybrid, and on-prem infrastructure environments
Lead troubleshooting across servers, networks, virtualization, and security
Update documentation and standard operating procedures, as needed
Mentor Tier 1 and Tier 2 engineers
Technical Requirements
5+ years in IT, with 3+ years in an MSP environment
Expertise in Microsoft 365, Azure AD, and Entra ID
Strong experience with Windows and Apple/macOS environments
“In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.”
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Numbers & Facts
Location
Dulles, VA
Salary
$70,000–$90,000 Per Year
Skills
Appleunmatched
Communication Skillsunmatched
CompTIA Network+unmatched
CompTIA Security+unmatched
Cost Controlunmatched
Customer Support/Serviceunmatched
Data Recoveryunmatched
Disaster Recoveryunmatched
Documentation Standardsunmatched
Firewallsunmatched
Hardware Virtualizationunmatched
Healthcareunmatched
Help Deskunmatched
Hybrid Cloudunmatched
Identify Issuesunmatched
Information Technology Consultingunmatched
Mac Operating Systemunmatched
Microsoft Hyper-Vunmatched
Microsoft Windows Azureunmatched
Microsoft Windows Operating Systemunmatched
Multiplatform/Cross-Platformunmatched
Network Securityunmatched
Preferred Provider Organization (PPO)unmatched
Problem Solving Skillsunmatched
Sophos Antivirusunmatched
Standard Operating Procedures (SOP)unmatched
TCP/IP (Transmission Control Protocol/Internet Protocol)unmatched
Technical Leadershipunmatched
Technical Supportunmatched
VLAN (Virtual Local Area Network)unmatched
VMWareunmatched
Virtualizationunmatched
Windows PowerShellunmatched
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