Help Desk Technician

SUMMARY: Provides support to end-users on a variety of technology issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. Has knowledge of commonly-used concepts, practices, and procedures within this field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision.

ESSENTIAL FUNCTIONS:

• Provide desktop and application support to Verida employees.
• Manage the hardware setup of new machines - Laptops, Desktops, Printers, etc.
• Provide application support for users (Outlook, Office, Trapeze).
• Interact with employees to resolve helpdesk-type issues.
• 24x7 support, flexibility for night and weekend work as well as travel to satellite offices.
• Assist with the inventory management of software and hardware.
• Promote responsible usage and care of corporate equipment.

QUALIFICATIONS REQUIRED

• Effective communicator.
• Ability to analyze, organize, prioritize, implement, and control business activities and transactions.
• Experience with desktop user support required, preferably in a help desk/customer service setting required.
• Working knowledge of Windows Operating Systems, MS Office suite (2000 and above) and Windows 2000/2003 Server environment.
• A+ certifications preferred.

MINIMUM REQUIRED EDUCATION/TRAINING

• Associate degree or at least 2 years of experience in the field or in a related area.