This is an excellent opportunity to join a thriving organization with huge growth potential! As a Help Desk Support Specialist, you will work in an open, casual environment, with employee development and continued skill training and gain experience working with fast-growing businesses across several different industries!
We are looking for several Help Desk Specialists to maintain a reliable, secure and efficient data communications network. The ideal candidate will be able to deploy, configure, maintain and monitor all active network equipment in order to ensure smooth network operation.
Responsibilities
Fully support, configure, maintain and upgrade corporate customer’s networks and in house servers
Install and integrate new server hardware and applications
Keep an eye out for needed updates
Support and administer third-party applications
Ensure network security and connectivity
Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses
Set up user accounts, permissions and passwords
Resolve problems reported by end user
Define network policies and procedures
Specify system requirements and design solutions
Research and make recommendations on server system administration
Skills
Proven experience in a network administrator role or help desk/technical support position
Hands on experience in networking, routing and switching
Excellent knowledge of best practices around management, control, and monitoring of server infrastructure
Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired
Ability to set up and configure server hardware
Familiarity with backup and recovery software and methodologies
Great at organizing, prioritizing and multitasking
Juniper, Cisco, CWNA or BCNE training a a plus
BSc degree in Computer Science or related field
\nCompany Description
About Pathfinders, Inc.
Pathfinders, Inc. was established in 1997 as a full service staffing solutions provider. Pathfinders was born from a single idea: Our founder wanted to create a company with the capabilities of a national staffing provider but with the customer service and personality of a local provider. We connect the area's best talent with the area's best companies!
Inc. 5000 winner - 5 years Philly's Fastest Growing Companies - 5 years
Company Description
About Pathfinders, Inc.\r\n\r\nPathfinders, Inc. was established in 1997 as a full service staffing solutions provider. Pathfinders was born from a single idea: Our founder wanted to create a company with the capabilities of a national staffing provider but with the customer service and personality of a local provider. We connect the area's best talent with the area's best companies!\r\n\r\nInc. 5000 winner - 5 years\r\nPhilly's Fastest Growing Companies - 5 years
Numbers & Facts
Location
Warwick, RI
Skills
Backup Softwareunmatched
Best Practicesunmatched
Business Growthunmatched
Cisco Network Systemsunmatched
Computer Networksunmatched
Computer Scienceunmatched
Customer Support/Serviceunmatched
Data Recoveryunmatched
Establish Prioritiesunmatched
Firewallsunmatched
Hardware Configuration Managementunmatched
Hardware Installationunmatched
Help Deskunmatched
Identify Issuesunmatched
Information/Data Security (InfoSec)unmatched
Juniper Networks Product Familyunmatched
Multitaskingunmatched
Network Administration/Managementunmatched
Network Connectivityunmatched
Network Monitoringunmatched
Network Performance/Analysisunmatched
Network Routingunmatched
Network Securityunmatched
Network Switchingunmatched
Network System Hardwareunmatched
Performance Analysisunmatched
Policy Developmentunmatched
Problem Solving Skillsunmatched
Procedure Developmentunmatched
Server Hardwareunmatched
Staff Developmentunmatched
Systems Administration/Managementunmatched
Technical Supportunmatched
User Account Administrationunmatched
VPN (Virtual Private Network)unmatched
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