Gravity IT Resources is seeking a Help Desk Technician Tier I to provide initial technical support and ensure effective ticket management. This role involves diagnosing issues across Windows, MacOS, Microsoft 365, and mobile devices, with responsibilities including user communication and systematic troubleshooting.Ideal candidates should have at least 2 years in a service desk role, strong technical skills, and the ability to lift equipment. Applicants must be eligible to work in the U.S.#J-18808-Ljbffr