Job Description
Help Desk (Tier 1 Support)
Location: Richmond, VA
Employment Type: Contract-to-Hire
Compensation: $25.00/hr-$30.00/hr
Shift: 1st Shift (7am-3:30pm)
POSITION SUMMARY
The Helpdesk Technician (level 1 support) is responsible for installing, maintaining, troubleshooting, and supporting desktop/laptop hardware, software, peripherals, printers, and mobile devices within a corporate & manufacturing environment. This role provides first-line technical support to end users while ensuring accurate asset tracking, system imaging, software deployment, and adherence to company IT standards and procedures.
KEY RESPONSIBILITIES
- Install, configure, repair, and perform preventative maintenance on desktop and laptop systems, printers, and related peripherals
- Provide first-line technical support for hardware, software, printer, and network connectivity issues
- Troubleshoot desktop, laptop, software, and hardware failures and identify network-related issues affecting end users
- Install software applications, operating system patches, upgrades, and security updates
- Configure and support corporate cellular phones according to company standards
- Perform imaging and deployment of desktops and laptops in standardized environments
- Maintain accurate physical and logical inventory tracking of all supported PC assets
- Manage printer-related supplies and coordinate maintenance needs
- Assist end users in determining appropriate software solutions to meet business needs
- Collaborate with Network Administrators and IT Analysts to resolve escalated network issues
- Coordinate with third-party vendors for hardware repair and replacement services
- Document support activities, asset management updates, and troubleshooting resolutions
- Support continuous improvement initiatives and perform additional duties as assigned
QUALIFICATIONS
Education & Experience
- Associate degree in Information Technology, Computer Science, or related field preferred
- Experience supporting desktop systems, laptops, peripherals, and end-user technologies preferred
Experience Levels
- Level I: Minimum 2 years of related IT support experience
TECHNICAL SKILLS
- Strong knowledge of PC hardware and software architecture
- ServiceNow Ticketing experince preferred
- Experience supporting:
- Windows 10 and Windows 11
- Microsoft Office
- Basic networking
- Working knowledge of Active Directory
- Experience with desktop imaging and deployment processes
- Understanding of help desk procedures and ticketing systems
- Strong troubleshooting and problem-solving abilities
- Familiarity with networking fundamentals and connectivity troubleshooting
PROFESSIONAL SKILLS
- Strong written and verbal communication skills
- Ability to read and interpret technical manuals, procedures, and documentation
- Strong organizational and time management skills
- Ability to prioritize tasks and work independently in fast-paced environments
- Strong analytical and critical-thinking abilities
- Ability to train and mentor junior team members (Senior Level)
- Demonstrated initiative and sound judgment in resolving technical issues
PREFERRED CERTIFICATIONS
- Microsoft Certified Systems Engineer (MCSE) or equivalent certification preferred
Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.
Numbers & Facts
| Location | Richmond, VA |
| Industry | Staffing/Employment Agencies |
| Salary | $25–$30 Per Hour |
| Company Size | 500 to 999 employees |
| Year Founded | 1969 |
| Website | http://www.sterling-engineering.com |
About Company
Sterling Engineering has been a trusted partner for engineering, project management, and staffing solutions for over five decades. We provide exceptional engineering/technical recruitment and engineering project services to clients nationwide:
- Engineering & Technical Recruitment - With our focus on engineering, technical, and IT, Sterling has the in-depth knowledge, industry expertise, and robust employee pipeline it takes to rapidly find talent for even the most difficult to fill positions. Sterling’s extensive recruitment methodology allows us to engage the most talented employees in the marketplace. We offer exciting work and career-building opportunities for our candidates, along with expert support at every step of the process.
- Engineering Project Services – Our experienced, multi-disciplined team of project managers, engineers, and designers, led by licensed Professional Engineers (PE), provide project management, engineering, design, and Commissioning, Qualification, and Validation (CQV) to manufacturing, OEM, and R&D customers. We work on complex, highly technical projects across a number of industry sectors, and our ability to scale and seamlessly integrate at multiple levels of your organization is what differentiates us.
Sterling offers a unique combination of engineering solutions and Best of Staffing level service to help our clients and talent achieve their goals.
Skills
- 1st Level Supportunmatched
- Analysis Skillsunmatched
- Asset Managementunmatched
- Cellular Telephoneunmatched
- Communication Skillsunmatched
- Computer Scienceunmatched
- Continuous Improvementunmatched
- Customer Support/Serviceunmatched
- Desktop Administrationunmatched
- Desktop Hardwareunmatched
- Desktop PCunmatched
- Documentationunmatched
- Establish Prioritiesunmatched
- Hardware Administrationunmatched
- Hardware Repairunmatched
- Help Deskunmatched
- Identify Issuesunmatched
- Information Systems/Technology IS/IT Administrationunmatched
- Information Technology & Information Systemsunmatched
- Laptop Hardwareunmatched
- Laptop PCunmatched
- Maintenance Servicesunmatched
- Manufacturingunmatched
- Mentoringunmatched
- Microsoft Active Directoryunmatched
- Microsoft Officeunmatched
- Microsoft Windows Operating Systemunmatched
- Mobile Devicesunmatched
- Network Administration/Managementunmatched
- Network Connectivityunmatched
- Operating Systemsunmatched
- Organizational Skillsunmatched
- PC Hardwareunmatched
- Peripheral Hardwareunmatched
- Physical Inventoryunmatched
- Presentation/Verbal Skillsunmatched
- Preventative Maintenanceunmatched
- Printersunmatched
- Problem Solving Skillsunmatched
- ServiceNowunmatched
- Software Administrationunmatched
- Software Architectureunmatched
- Software Installationunmatched
- Software Patchesunmatched
- Support Documentationunmatched
- Systems Administration/Managementunmatched
- Technical Supportunmatched
- Technical Writingunmatched
- Time Managementunmatched
- Training/Teachingunmatched
- Writing Skillsunmatched
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