Information Technology & Information Systemsunmatched
Maintenance Servicesunmatched
Microsoft Active Directoryunmatched
Network Systemsunmatched
Problem Solving Skillsunmatched
Record Keepingunmatched
SSCP - Systems Security Certified Practitionerunmatched
Secret Clearanceunmatched
Security Clearanceunmatched
Sensitive Compartmented Information (SCI)unmatched
Service Deliveryunmatched
Service Level Agreement (SLA)unmatched
Systems Administration/Managementunmatched
Technical Supportunmatched
Telecommunicationsunmatched
Telephone Skillsunmatched
Top Secret Clearanceunmatched
United States Citizenunmatched
Description
GCA is looking for a Help Desk Support Specialist with excellent customer service to support an onsite, client-facing IT service center. The ideal candidate will have experience in applying best practices to an enterprise-level, service delivery IT environment with a proven track record of meeting or exceeding contractual service level agreements.
Position Description:
Initiate and resolves service request/problem incidents
Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
Using problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records
Route calls to product line specialists, application, or system support specialists
Maintains and updates records and tracking databases
Alerts management to recurring problems and patterns of problems
Works with system administrators and developers to ensure services/incidents are completed
Provides an outstanding customer service experience in a variety of circumstances across all organizational levels
Basic Qualifications:
HS Diploma
MINIMUM two (2) years of IT support experience
Active Directory experience (Preferred)
Requires active DoD 8570 - IAT Level II (e.g., GSEC, Security+ CE, SSCP, or CCNA-Security)
Active Secret clearance is required to start; TOP SECRET (Preferred)
MUST be eligible to obtain a TOP SECRET (TS) Sensitive Compartmented Information (SCI)
Requires prior IT helpdesk (i.e., Tier 1 or 2) experience
GCA is an 8a, Veteran Owned company supporting several government contracts. GCA is pleased to offer a competitive benefits package to all full-time employees, including but not limited to:
Competitive Compensation
Health and Wellness benefits through Anthem Blue Cross Blue Shield
401k Retirement Plan
Paid Time Off (PTO), starting at 120 hours/year
Ten (10) paid Federal holidays
Job Type: Full-time, Contract
Schedule:
8-hour shift (not including meal breaks)
Monday through Friday
Experience:
Help desk: Minimum 1 year (Required)
License/Certification(s):
CompTIA Security+ (Required)
Security clearance:
Must be US citizen and suitability to obtain a government-sponsored clearance