Job Description
Help Desk Tier II
Falls Church, VA
Pay From: $60,000 per year
MUST:
Experienced Tier II Help Desk professional
Active DoD Secret or Level 3 Public Trust
4+ years of professional experience working in a enterprise level IT support role
Knowledge of Windows 7 or Windows 10 and all standard MS Office software systems including MS Project, especially knowledgeable with Windows 10 environment
Possess knowledge of workstation administration and management
Experience with IT and Help Desk technologies, to include Remedy, Heat, other ticketing systems, VPNs, remote and VMware tools, Office 13, Exchange, Active Directory, Windows 7 and 10, and knowledge of laptop technologies strongly preferred
Strong communication skills and able to establish report with clients
Active Security+CE or higher IAT certification
Bachelor's Degree is required (or 4+ years of related IT experience)
DUTIES:
Daily client interaction with client and high level government employees
Representing out company and its interests in all client engagements
Addressing and correcting any hardware, software or connection issues
Supporting Desktop/Laptop users and resolving any issues with Microsoft, Adobe, Roxio and other deployed software
Resolving problems through customer education, training and direct assistance
Ensuring backup, recovery and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed
Providing phone and in-person support to users for various systems, including e-mail, LAN/WAN, user account administration, active directory, standard desktop images and applications, COTS and GOTS applications
Document Incidents and Work Orders with detailed break-fix steps and resolution in ticket tracking system
Serving as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems
Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability.
Falls Church, VA
Pay From: $60,000 per year
MUST:
Experienced Tier II Help Desk professional
Active DoD Secret or Level 3 Public Trust
4+ years of professional experience working in a enterprise level IT support role
Knowledge of Windows 7 or Windows 10 and all standard MS Office software systems including MS Project, especially knowledgeable with Windows 10 environment
Possess knowledge of workstation administration and management
Experience with IT and Help Desk technologies, to include Remedy, Heat, other ticketing systems, VPNs, remote and VMware tools, Office 13, Exchange, Active Directory, Windows 7 and 10, and knowledge of laptop technologies strongly preferred
Strong communication skills and able to establish report with clients
Active Security+CE or higher IAT certification
Bachelor's Degree is required (or 4+ years of related IT experience)
DUTIES:
Daily client interaction with client and high level government employees
Representing out company and its interests in all client engagements
Addressing and correcting any hardware, software or connection issues
Supporting Desktop/Laptop users and resolving any issues with Microsoft, Adobe, Roxio and other deployed software
Resolving problems through customer education, training and direct assistance
Ensuring backup, recovery and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed
Providing phone and in-person support to users for various systems, including e-mail, LAN/WAN, user account administration, active directory, standard desktop images and applications, COTS and GOTS applications
Document Incidents and Work Orders with detailed break-fix steps and resolution in ticket tracking system
Serving as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems
Numbers & Facts
| Location | Falls Church, VA |
| Industry | Healthcare Services |
| Company Size | 500 to 999 employees |
| Year Founded | 2017 |
| Website | http://www.quadrantinc.com/ |
About Company
Quadrant is a full-life cycle staff augmentation agency providing a proven "rapid fire" approach in responding to the needs of our clients. Quadrant offers a comprehensive suite of staffing solutions for organizations in the Healthcare, Medical, Dental, Information Technology, HR and Government contract sectors.
Our clients have come to include some of the largest and most recognized brand named companies in the Washington, DC and Baltimore, MD metropolitan regions. Quadrant is a DOD TOP Secret cleared facility and holds a Maryland Minority Business Enterprise (MBE) and Virginia SWaM certification. Quadrant's clients are rapidly hiring a mix of healthcare, medical, dental, information technology, recruiting and HR professionals.
Quadrant is recognized as the largest Healthcare Staffing agency in the Washington DC area. We support every major healthcare system and thousands of area healthcare practices. Our healthcare division focuses on all clinical and nonclinical staff with the exception of physicians. Our database boasts hundreds of thousands of local screened healthcare professionals; the largest in the area. Our resources enable us to respond to our clients requests quickly, generally within 24 hours of request on mainstream orders.
Our Information Technology clients support a broad mix of commercial and federal government agencies. Our clients include government contractors who support projects with federal agencies such as U.S. Department of Veterans Affairs, National Institutes of Health(NIH), U.S. Customs and Border Patrol, FDA, FBI, USPTO, DHS, DHHS, DOD, DOJ, DOE, DISA, and USPS. In addition to our federal portfolio, Quadrant also supports a range of commercial clients focusing in software, telecom, mobile, web and healthcare development.
Whether you are a job seeker or a company with open positions to fill we will bridge the talent gap. Contact any of our seasoned professional recruiters or account managers and we will walk you through our proven staffing methodology. We offer a consultative approach to both potential employee and employer. We seek the right match, at the right time, every time.
Skills
- Adobe Product Familyunmatched
- Commercial Off-the-Shelf (COTS)unmatched
- Communication Skillsunmatched
- CompTIA Security+unmatched
- Computer Workstationsunmatched
- Customer Relationsunmatched
- Customer Support/Serviceunmatched
- Data Recoveryunmatched
- Desktop Administrationunmatched
- Desktop PCunmatched
- DoD Secret Clearanceunmatched
- Email Technologyunmatched
- Governmentunmatched
- Government Off-the Shelf (GOTS)unmatched
- Help Deskunmatched
- IAT - Information Assurance Technicalunmatched
- Image Editorsunmatched
- Information Systems/Technology IS/IT Administrationunmatched
- Information Technology & Information Systemsunmatched
- Laptop PCunmatched
- Local Area Network (LAN)unmatched
- Microsoft Active Directoryunmatched
- Microsoft Exchange Serverunmatched
- Microsoft Officeunmatched
- Microsoft Product Familyunmatched
- Microsoft Projectunmatched
- Microsoft Windows 7unmatched
- Microsoft Windows Operating Systemunmatched
- Printersunmatched
- Remedyunmatched
- Resolve Customer Issuesunmatched
- Technical Supportunmatched
- User Account Administrationunmatched
- VMWareunmatched
- VPN (Virtual Private Network)unmatched
- Wide Area Network (WAN)unmatched
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