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Help Desk - Tier II

Progression Inc

McLean, VA

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JOB DETAILS
SALARY
$35–$43 Per Hour
SKILLS
Access Control, Applications Security, CCTV, Computer Security, Customer Support/Service, Desktop PC, Diagnostics Solutions/Software, Help Desk, Identify Issues, Intrusion Detection Systems, Microsoft Active Directory, Network Protocols, Operational Support, Problem Solving Skills, Research & Development (R&D), Resolve Customer Issues, SNMP (Simple Network Management Protocol), Secret Clearance, Security Protocols, Software Administration, Systems Analysis, Time Management, VMS Operating System
LOCATION
McLean, VA
POSTED
30+ days ago
Work with Progression, Inc. get your application bumped to the front of the line

Helpdesk Tier II
Alexandria, VA
Pay From: $35.00/hr - $43.00/hr

10:00AM 10:00PM (2 days on, 3 days off (with 2 weeks notice on shift sched) )

MUST:
Active Secret Clearance required
Experienced Tier II Helpdesk Specialist (Tier II Helpdesk Specialist)
3 - 5 plus years of professional Help Desk Tier II experience required
3- 5 5 plus years of Active Directory experience reuqired
3 years of experience supporting security applications (VMS, Client, PSIM, SNMP devices)
Microsoft Windows / Microsoft SQL Server & Reporting
Basic networking protocols / Electronic Security Systems (Client, IDS, CCTV)
Troubleshooting complex technical issues
Bachelor's Degree (or equivalent experience)

DUTIES:
Provide Tier II operations center support for security and IT applications including video management systems, access control systems, SNMP devices, and PSIM platforms.
Troubleshoot and resolve escalated technical issues from Tier I support.
Review work orders and validate troubleshooting steps completed by Tier I technicians.
Perform software repair, diagnostic testing, and system analysis.
Utilize remote desktop tools to access and resolve user issues.
Research and develop solutions for new or unknown technical problems.
Collaborate with Tier III support and development teams to analyze system code and data.
Ensure timely resolution of issues while maintaining high customer service standards.
Progression Inc. is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. #INDPRO

About the Company

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Progression Inc

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