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Help Desk Tier2 Technician

SAIC

San Diego, CA

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JOB DETAILS
SALARY
$120,001–$160,000 Per Year
SKILLS
2nd Level Support, Agile Programming Methodologies, Ansible, Apache HBase, Apache Hadoop, Apache Kafka, Apache Spark, Atlassian JIRA, Authentication, Bash Scripting, Best Practices, Chef (Configuration Management), Cloud Computing, Communication Skills, CompTIA Security+, Computer Certifications, Computer Maintenance, Computer Networks, Computer Security, Computer Systems, Cryptography, Customer Service Tools, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Debugging Skills, Defense Intelligence, Desktop PC, Detail Oriented, Distributed Computing, Federal Government, Government, Government Policies, Help Desk, Identify Issues, Information Technology & Information Systems, Integrated Circuits (ICs), Intelligence Community, Intrusion Prevention Systems, Knowledge Base, LDAP (Lightweight Directory Access Protocol), Linux Operating System, Microsoft Excel, Microsoft Windows Operating System, Microsoft Word, Military/DoD Standards, Network Security, Network Switching, Network System Hardware, Network Systems, On Site Support, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Product Documentation, Puppet (Configuration Management), Python Programming/Scripting Language, Red Hat Linux Operating System, SSH (Secure Shell), SSL-TLS (Secure Socket Layer - Transport Layer Security), Scripting (Scripting Languages), Sensitive Compartmented Information (SCI), Standard Operating Procedures (SOP), Subnet, System Integration (SI), System Operations, Systems Administration/Management, Systems Engineering, Systems Maintenance, Team Player, Technical Support, Technical Writing, Top Secret Clearance, United States Department of Defense (DoD), Windows PowerShell, Work From Home
LOCATION
San Diego, CA
POSTED
Today
Job ID: 2612329

Location: San Diego, CA, US

Date Posted: 2026-05-07

Category: Information Technology

Subcategory: Technical Svcs

Schedule: Full-Time

Shift: Day Job

Travel: Yes - 10% of the time

Minimum Clearance Required: TS.SCI

Clearance Level Must Be Able to Obtain: None

Potential for Remote Work: ORA_ON_SITE

Description

Tier 2 Help Desk support acts as the second line of IT support, handling complex, non-routine technical issues escalated from Tier 1. These experienced technicians (often requiring 2-4 years of experience) perform deeper, specialized troubleshooting for hardware, software, and network problems, often utilizing remote desktop tools for direct user support. This position is on-site in San Diego, CA.

Essential Functions/Job Duties:
  • Work directly with customers in a technical role.
  • Responsible for asset installation/configuration, operation and maintenance of systems hardware, software and related infrastructure.
  • Configure and manage operating systems (Windows and Linux), applications (commercial and government), networks (IPs, subnets, etc.), and network equipment (switches).
  • Configure and manage DOD and IC standard distributed authentication services.
  • Review documented and maintain comprehensive knowledge base articles, standard operating procedures (SOPs), and technical guides for Tier 1 and Tier 2 teams to use in resolving common issues and adhere to government policies.
  • Perform regular file archival and purge, as necessary.
  • Create, change and delete user accounts per request.
  • Repair and recover from hardware or software failures for multiple sites.
  • Work with internal development teams, to report and resolve bugs, request feature enhancements, and address product-related issues on Linux platforms.
  • Contribute technical content and tutorials to product documentation.
  • Familiarity with distributed systems like Hadoop, HBase/Accumulo, Spark and Kafka.
  • Experience with Puppet, Ansible, Terraform, Bash, Powershell, and Python tools.
  • A strong understanding of security concepts, best practices and how to apply them, such as Secure Shell, public key encryption, access credentials, certificates, TLS, and data encryption to include Department of Defense and Intelligence Community security policies/processes.
  • Workplace Skills:
    • Problem solving.
    • Customer Service.
    • Communication/Patience.
    • Organized with attention to detail and accuracy.
    • Ability to represent successful completion of work in Agile Management systems (e.g. Jira, Confluence, GitLab).
  • Position Requires onsite support in a classified environment.
    • Remote work supported only in limited capacity (short duration, NIPR) and with approval of the sponsor.


Qualifications

Typical Education and Experience:
  • Bachelors and two (2) years or more experience; Masters and 0 years related experience.
  • 4+ years of experience with implementation and understanding of Engineering principles in a professional environment.
  • A minimum of 2-3 years of progressive IT support experience, with at least 2-3 years in a Tier 1 or a similar role with a focus on Linux environments.
  • Experience maintaining, configuring, operating and troubleshooting electronic computer interface systems and network equipment.
  • Knowledge of U.S. Government computers, networks, and security beneficial.
  • Past experience administering server-side technology and networked computing systems.
  • Critical thinking and problem-solving skills.
  • Patient and professional demeanor, with a can-do attitude.
  • Familiarity with DNS / DHCP / Kickstart / LDAP / Kubernetes / Red Hat 7&8 / Windows 10 / ACAS / Rancher / Grafana / Cloud Security Gateway.
  • Maintain and update system documentation.
  • Willingness to learn new technologies.
  • Ability to surge hours worked through events.
  • Able to create simple scripts (i.e. powershell or bash).
  • Ability to automate installation, configuration, and provisioning using Infrastructure as Code tools like Terraform, Ansible, Puppet, and Chef.
  • Ability to configure and manage operating systems (Windows and Linux), applications (commercial and government), networks (IPs, subnets, etc.), and network equipment (switches).
  • Ability to configure and manage DOD and IC standard distributed authentication services.
  • Advantageous to have knowledge of DOD and IC network infrastructures.
  • Knowledge of Joint IO Range, Defense Research and Engineering Network, and other similar environments beneficial.
  • Operates standard computer-based business tools (including but not limited to Microsoft Word and Excel) effectively with a high degree of competency.
  • Ability to capture essential procedural instructions for tasks in a manner repeatable by others.
  • Demonstrates excellent clear and concise verbal communication skills.
  • Active communicator - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate.

Certifications:
  • IAT Level 1 (CompTIA Security + and OS/Computing Environment certification).


Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.


SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC's approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see .

About the Company

S

SAIC

SAIC is a premier Fortune 500® technology integrator driving our nation's digital transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, IT modernization, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions. We are a team of 26,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.
COMPANY SIZE
10,000 employees or more
INDUSTRY
Computer/IT Services
FOUNDED
2013
WEBSITE
https://jobs.saic.com/

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