Customer Relations, Help Desk, Management of Information Systems/Technology (MIS), Metrics, Time Management
Job Goal: Manage the IT Department Helpdesk
Responsibilities:
- Oversee IT Helpdesk activity
- Organize incoming support requests/tickets
- Solve and close support requests whenever possible
- Assign support tickets to other members of the IT department
- Review IT Helpdesk progress and quality
- Devise and oversee IT Helpdesk metrics (including time-to-ticket-close, ticket content, problematic systems, etc.)
- Maintain positive and pleasant relationships with users while coordinating timely support
Salary: Per contract
Hours: 8:00 am - 4:30 pm, with a 30-minute unpaid lunch. Hours are flexible.
G
Greenfield Public Schools