Job Title- Helpdesk Analyst Pay rate- $25/hour Location- Atlanta GA 30329 Schedule: - Training: Monday–Friday, 8:30 AM–5:00 PM for 1 week After training schedule: Friday–Tuesday, 6:00 AM–2:30 PM 100% onsite for the initial 6-month contract Hybrid schedule after conversion
We are seeking an experienced Helpdesk Analyst to provide technical support in a fast-paced healthcare environment. This role will troubleshoot hardware, software, application, and connectivity issues while providing excellent support to staff.
Responsibilities
Troubleshoot hardware and software issues across Windows, iOS, Android, Citrix, Epic, and SCCM
Manage approximately 35–40 tickets daily through ServiceNow
Provide remote technical support using SCCM
Document, resolve, and escalate technical issues as needed
Deliver professional, customer-focused IT support
Requirements
CompTIA A+ Certification – REQUIRED
2+ years of IT support/help desk experience
Strong troubleshooting and customer service skills
Experience with ServiceNow, Windows, and remote support tools preferred
Detail-oriented team player who can work independently
Numbers & Facts
Location
Atlanta, GA
Skills
Analysis Skillsunmatched
Androidunmatched
Citrix Product Familyunmatched
CompTIA A+unmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Healthcareunmatched
Help Deskunmatched
Identify Issuesunmatched
Microsoft Windows Operating Systemunmatched
Problem Solving Skillsunmatched
ServiceNowunmatched
Software Administrationunmatched
System Center Configuration Manager (SCCM)unmatched
Team Playerunmatched
Technical Supportunmatched
iOSunmatched
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