Analysis Skills, Atlassian JIRA, Automatic Call Distributor (ACD), Call Centers, Cloud Computing, Customer Experience, Customer Support/Service, Federal Government, Fortune 500 Customers, Genesys Solutions, Help Desk, Help Desk Software, ISO (International Organization for Standardization), ISO 9001, IT Service Management (ITSM), Presentation/Verbal Skills, Problem Solving Skills, State Government, Technical Recruiting, Trouble Tickets, Writing Skills
LOCATION
Philadelphia, PA
POSTED
9 days ago
HonorVet Technologies is a veteran-owned IT staffing firm, ISO 9001 and ISO 27001 certified, working with federal agencies, state governments, and Fortune 500 enterprise clients across the US. What makes us different isn't a tagline — it's the way we work. We don't forward resumes and hope for the best. We take the time to understand where a professional like you is headed and only reach out when we genuinely believe there's a fit worth exploring.
Job Details-
The position requires the selected candidate to work in the office five days a week. Initial interviews will be held via Microsoft Teams, with second-round interviews held in person.
Minimum skills and experience-
Minimum 2 years of experience working in a single point of contact help desk
Experience using Jira Service Management Helpdesk application
Experience using GroupLink’s eHelpdesk platform
Experience using Genesys Cloud contact center and customer experience platform
Strong customer service skills; telephone etiquette
Great team-oriented interpersonal skill
Great organizational skills
Excellent analytical and problem-solving skills
Strong oral and written communications skills (technical and non-technical)
Robust understanding of the ACD system and trouble ticket process
About the Company
H
HonorVet Technologies
Is a leading Service Disabled Veteran Owned Small Business providing IT, Telecom and Medical Staffing.