Helpdesk and Quotes Supervisor

Posting Details

Position Information

• Posting Number: SF2486P
• Position Title: Helpdesk and Quotes Supervisor
• Position Type: Professional Salaried
• Department: Information Technology - Troy
• Division: Finance and Administration
• Campus: Troy
• Work Status: Full-Time (FT)
• Temporary: No
• Location: Troy - T01

Job Summary The Helpdesk and Quotes Supervisor is responsible for providing system and technical support to users, recommending and implementing system and technology solutions, and improvements, as well as troubleshooting systems and technology. Overseeing helpdesk operations to ensure high-quality, timely, and efficient technical support services would be an integral part of daily activity.

This role manages PT scheduling, vendor coordination, Technical Services contract review, and installation activities while serving as a key liaison between the Director of Technical Service, internal teams, and external vendors. The Helpdesk Supervisor ensures service continuity and operational efficiency.

Key responsibilities include:

• Providing system and technical support to users.
• Managing the day-to-day operations of the IT Helpdesk, ensuring consistent service delivery and customer satisfaction.
• Overseeing part-time (PT) staff to ensure adequate coverage and workload balance.
• Coordinating and preparing university quotes for IT services, equipment, and support requests.
• Reviewing Technical Services contracts, agreements, and statements of work to ensure accuracy, compliance, and alignment with university policies.
• Serving as the primary point of contact for vendors, managing communications, timelines, and deliverables.
• Coordinating and overseeing technology installations, upgrades, and service deployments in collaboration with vendors and internal teams.
• Tracking and managing service requests, escalations, and resolutions to ensure SLAs are met.
• Maintaining documentation related to contracts, quotes, installations, and vendor services.

Minimum Qualifications

1. Bachelors degree in a related field OR a minimum of three years of related work experience.

Preferred Qualifications

• Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties?
• Driving may be necessary but is not a primary responsibility.

Work Hours

• Monday through Friday, 8:00 AM - 5:00 PM.
• Additional hours as needed.

Hazardous Conditions or Physical Demands

• na

Supervisory Responsibility

• No

Posting Date

• 03/23/2026

Closing Date

• Open Until Filled

Special Instructions to Applicants

• Quick Link:https://www.troyuniversityjobs.com/postings/46863
• Reference Letters: Solicit References Through the System - No
• Last Day a Reference Provider Can Submit Reference: Applicant Special Instructions

Applicant Special Instructions Qualified applications will be made available to the department/committee for review immediately upon submission. We ask that you provide email addresses for your reference providers and please be certain that the email addresses you list are accurate.

If you are selected as a candidate for consideration by the department/committee, an instructional email will be sent to your reference providers to ask that they submit a reference letter on your behalf via a link to our reference portal. Separate reference letters will be requested for each position to which you apply if applicable, so your reference providers will be contacted separately for each application on which you list them.

Reference letters will not be copied from one application to another. You can assure your reference providers that our system is secure and that all letters are confidential. If your reference providers have trouble using the reference portal, please advise them to contact jobstroy.edu.

Supplemental QuestionsRequired fields are indicated with an asterisk.

1. How did you hear about this employment opportunity?

   • Troy University employment website (www.troyuniversityjobs.com)
   • Chronicle of Higher Education / Higher Ed Jobs
   • Social Media
   • Website
   • Indeed
   • Other employment website (please specify below)
   • Employee Referral (please specify below)
   • Local newspaper (please specify below)
   • Professional journal (please specify below)
   • Other source (please specify below)

2. Regarding your current employment status, please select one of the following:

   • Not a current Troy University employee
   • Current part-time Troy employee (including adjunct faculty)
   • Current full-time Troy employee - initial appraisal period complete
   • Current full-time Troy employee - still within initial appraisal period (six months for new employees and three months for promoted employees)

Do you have a Bachelors degree in a related field OR a minimum of three years of related work experience?

• Yes / No

Applicant Documents

• Required Documents:
• Resume
• Cover Letter
• List of References
• Optional Documents:
• Unofficial Transcript