Sign upLog in

Helpdesk Call Center Representative - Level 1

ICONMA, LLC

Smithfield, RI

Apply
JOB DETAILS
SALARY
$15–$17 Per Hour
SKILLS
1st Level Support, Call Centers, Hardware Installation, Health Plan, Help Desk, High School Diploma, Identify Issues, Microsoft Excel, Microsoft Outlook, Microsoft Word, Multitasking, On Site Support, Pharmacy, Problem Solving Skills, Retail, Software Administration, System Validation, Systems Maintenance, Training/Teaching
LOCATION
Smithfield, RI
POSTED
8 days ago
Our client, a Retail Pharmacy, is looking for Helpdesk Call Center Representative (Level 1) for their Smithfield, RI location.
 
Responsibilities:
  • This is a Technology rollout call center, so all our assignments involve taking or making calls for multiple technology projects.
  • Provide first level trouble shooting support to contractors/vendors on-site implementing the hardware.
  • Receive calls from technicians / vendors / contractors who are implementing technology in the stores.
  • Calls will be received through a queue and out-bound calls could be required. As calls are handled a tracking application will be updated and system validations will be made. When not handling calls you will also be required to provide updates via email, Excel etc.
  • You will be provided all required training and a handbook for each project as well as necessary application/systems access.
  • Handle multiple technical rollout projects simultaneously. These projects at times could get implemented in the stores during the evenings, nights, and in different time zones. You must be willing to move around your shift times as required by project needs
  • Provide on-site field technicians first level technical support for troubleshooting issues encountered in stores during technology implementation / upgrades and ensure project implementation protocols are followed.
 
Requirements:
  • A minimum of 1-year relevant work experience needed.
  • A Minimum of a High School Diploma or GED required
  • Must possess clear, accurately and tactful, communication both verbally and written
  • Possess basic troubleshooting and problem-solving skills
  • Working knowledge of Microsoft Outlook, Word, and Excel preferred
  • IT hardware installation experience preferred, but not required
 
Why Should You Apply?#mcb

#alljobs
#mcb

About the Company

I

ICONMA, LLC

Resume Resources

Free Resume TemplatesFree Resume Builder