Algorithms, Analysis Skills, Best Practices, Communication Skills, Customer Support/Service, Data Analysis, Data Entry, Data Quality, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, Healthcare Administration, Healthcare Providers, Help Desk, Information Technology & Information Systems, Medical Records, Microsoft Office, People Management, Privacy Regulations, Problem Solving Skills, Public Health, ServiceNow, Support Documentation, Systems Maintenance, Time Management
Job Title: Helpdesk Data Entry Analyst
Location: Indianapolis IN, 46204
Duration: 10+ Months
**Hybrid -onsite 3 days per week and 2 days remote**
**1st round webcam interview and final round In-person Interview**
Job Description:
The Helpdesk Data Entry Analyst plays a critical role in supporting public health initiatives by ensuring accurate and timely data entry while providing exceptional customer service.
This position serves as a key link between technology and end-users, assisting healthcare stakeholders in resolving system-related issues. Ideal candidates will have a strong background in data entry, customer service, and at health data.
The role requires excellent communication skills, problem-solving abilities, a systems and workflows.
Key Responsibilities:
- Respond to inquiries from healthcare providers, public health agencies, and internal use system functionality.
- Investigate and resolve duplicate patient records and incorrect merges in the immunization
- Utilize data tools and matching algorithms to identify and correct data integrity issues
- Document all support interactions in the ticketing system and maintain accurate logs
- Provide guidance to users on best practices for data entry and record management.
- Assist in testing system updates and enhancements.
Skills:
- Experience in a helpdesk or healthcare support role
- Experience with deduplication tools, data matching, or record linkage techniques
- Excellent communication and customer service abilities
- Knowledgeable with ticketing systems (e.g., ServiceNow) and Microsoft Office Suite
- Strong analytical and problem solving skills
- Familiarity with immunization information systems (Nice to have)
- Experience working with state or local public health departments (Nice to have)
- Understanding of HIPAA and data privacy regulations (Nice to have)
A
Apollo Technology Solutions LLC