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Helpdesk Data Entry Analyst

InterSources Inc.

Indianapolis, IN

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JOB DETAILS
SKILLS
Algorithms, Artificial Intelligence (AI), Best Practices, Cloud Applications, Cloud Computing, Communication Skills, Customer Support/Service, Data Analysis, Data Entry, Data Quality, ERP (Enterprise Resource Planning), HIPAA (Health Insurance Portability and Accountability Act), Healthcare Administration, Healthcare Providers, Help Desk, ISO (International Organization for Standardization), Information Technology & Information Systems, Information Technology Consulting, International Electro-Technical Commission (IEC), Internet Security, Medical Records, Online Marketing, Oracle, People Management, Privacy Regulations, Public Health, Quality Assurance, Software Development, Support Documentation, System Integration (SI), Systems Maintenance, Time Management, User Experience Design (UXD), User Interface Design, Web Programming
LOCATION
Indianapolis, IN
POSTED
30+ days ago
Title:Helpdesk Data Entry Analyst
Location:Indianapolis IN 46204
On-site/Remote/Hybrid: (Hybrid – Local candidates only)
Duration: 10+ Months
No. Of Openings: 1
Max Sub Limit: 1
Interview Process: 1-2 Round (In-Person Only)

The Helpdesk Data Entry Analyst at client side plays a critical role in supporting public health initiatives by ensuring accurate and timely data entry while providing exceptional customer service.

Job Description:
  • Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality.
  • Investigate and resolve duplicate patient records and incorrect merges in the immunization registry.
  • Utilize data tools and matching algorithms to identify and correct data integrity issues.
  • Document all support interactions in the ticketing system and maintain accurate logs.
  • Provide guidance to users on best practices for data entry and record management.
  • Assist in testing system updates and enhancements.

Skills:
Experience in a helpdesk or healthcare support role 4.5 yearsRequired4.5Years
Experience with deduplication tools, data matching, or record linkage techniques 4.5 yearsRequired4.5Years
Excellent communication and customer service abilities - RequiredRequired
Knowledgeable with ticketing systems (e.g., ServiceNow) and Microsoft Office Suite – RequiredRequired
Strong analytical and problem-solving skills – RequiredRequired
Familiarity with immunization information systems highly DesiredHighly desired
Experience working with state or local public health departments – Nice to haveNice to have
Understanding of HIPAA and data privacy regulations – Nice to haveNice to have


About Us:
InterSources Inc, is a Small, Woman, and Minority-Owned Business Enterprise, ISO/IEC 27001, SOC 2 Type 2 certified company with massive 18+ years of diversified experience in providing IT Consulting Services, Artificial Intelligence, Data Analysis, Application Development, Cloud Services, Cybersecurity, Digital Marketing, ERP Management, Custom Software Development, Web Development, UI/ UX Design, System Integration, QA Support etc. We make reasonable accommodations for clients and employees, and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud and Oracle partner company.

About the Company

I

InterSources Inc.

It’s all about harnessing the real power of data. InterSources Inc was founded in 2007 providing intelligent data solutions to clients across industries and geographies.

Over the years, we have built products on Business Intelligence & Big Data platform simplifying and transforming the way business intelligence and real-time data analytics empower Corporations and end-users using Softwares like Tableau, Business Objects, MicroStrategy, etc.

In the process, we have enabled companies to use data analytics to help better understand, predict and influence consumer behavior, identify new market opportunities as they emerge, provide to users the data they need, alert the user when and why key business metrics have changed and enable them to make smart decisions.

COMPANY SIZE
100 to 499 employees
INDUSTRY
Computer/IT Services
FOUNDED
2007
WEBSITE
https://www.intersourcesinc.com/

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